Genesys Cloud CX: WEM - Workforce Management Certified Specialist

Here you have the best Genesys GCX-WFM practice exam questions

  • You have 59 total questions to study from
  • Each page has 5 questions, making a total of 12 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on December 19, 2025
  • This site is not affiliated with or endorsed by Genesys.
Question 1 of 59
Divisions allow you to __________.
Correct Answer: C

Question 2 of 59
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)
Correct Answer: A, C

Question 3 of 59
Which role is automatically assigned to a new user?
Correct Answer: B

Question 4 of 59
Which of the following are ACD Evaluation Methods? (Choose three.)
Correct Answer: A, B, C

Question 5 of 59
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?
Correct Answer: B