Genesys Cloud CX: WEM - Workforce Management Certified Specialist

Here you have the best Genesys GCX-WFM practice exam questions

You have 59 total questions across 12 pages (5 per page)
These questions were last updated on February 13, 2026
This site is not affiliated with or endorsed by Genesys.

Question 1 of 59

Divisions allow you to __________.

Group and separate objects

Locate and assign objects

All of the above

Question 2 of 59

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

Question 3 of 59

Which role is automatically assigned to a new user?

User

Communicate – User

admin

employee

Question 4 of 59

Which of the following are ACD Evaluation Methods? (Choose three.)

Question 5 of 59

Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

Architect

Automatic Call Distribution

Emergency Groups

Scheduling

About the Genesys GCX-WFM Certification Exam

About the Exam

The Genesys GCX-WFM (Genesys Cloud CX: WEM - Workforce Management Certified Specialist) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 59 practice questions across 12 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our GCX-WFM questions are regularly updated to reflect the latest exam objectives.