Genesys Cloud Architect Certified Specialist

Here you have the best Genesys GCP-GC-ARC practice exam questions

You have 44 total questions across 9 pages (5 per page)
These questions were last updated on February 14, 2026
This site is not affiliated with or endorsed by Genesys.

Question 1 of 44

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

DTMF

CRM

IVR

Telephony

Question 2 of 44

Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?

Prompts

Flow

DTMF

IVR

Question 3 of 44

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?

In-queue Call Flow

Inbound Call Flow

Outbound Call Flow

Secure Call Flow

Question 4 of 44

Select the container that holds an audio message and/or text-to-speech pairings on a “per language” basis.

Flow

IVR

Prompts

DTMF

Question 5 of 44

You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.

1,3,2,4,6,5,8,7

1,4,2,3,6,5,7,8

1,4,3,2,6,5,8,7

1,4,2,3,6,5,8,7

About the Genesys GCP-GC-ARC Certification Exam

About the Exam

The Genesys GCP-GC-ARC (Genesys Cloud Architect Certified Specialist) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 44 practice questions across 9 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our GCP-GC-ARC questions are regularly updated to reflect the latest exam objectives.