Genesys Cloud Architect Certified Specialist

Here you have the best Genesys GCP-GC-ARC practice exam questions

  • You have 44 total questions to study from
  • Each page has 5 questions, making a total of 9 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on October 24, 2025
  • This site is not affiliated with or endorsed by Genesys.
Question 1 of 44
Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
    Correct Answer: C

Question 2 of 44
Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?
    Correct Answer: B

Question 3 of 44
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?
    Correct Answer: B

Question 4 of 44
Select the container that holds an audio message and/or text-to-speech pairings on a “per language” basis.
    Correct Answer: C

Question 5 of 44
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
    Correct Answer: D