Genesys Cloud CX Certified Professional – Consolidated

Here you have the best Genesys GCP-GCX practice exam questions

  • You have 171 total questions across 35 pages (5 per page)
  • These questions were last updated on February 19, 2026
  • This site is not affiliated with or endorsed by Genesys.
Question 1 of 171
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?
Answer

Suggested Answer

The suggested answer is D.

Roles are used to ensure that people within an organization have the appropriate rights and permissions they need within Genesys Cloud CX. A role is a collection of permissions that can be assigned to users, allowing them to perform their job functions effectively.

Community Votes4 votes
DSuggested
100%
Question 2 of 171
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.
Answer

Suggested Answer

The suggested answer is A.

Genesys Cloud CX indeed supports embedded clients for Salesforce and Zendesk. These integrations are utilized to streamline workflows and enhance user experience by allowing the integration of Genesys Cloud functionalities directly within the Salesforce and Zendesk platforms.

Community Votes3 votes
ASuggested
100%
Question 3 of 171
Which of the following are AND Evaluation Methods? (Choose three.)
Answer

Suggested Answer

The suggested answer is A, B, D.

AND Evaluation Methods typically involve evaluating the skills of agents to route queries effectively. 'All skills matching' ensures that all required skills are matched for a query, 'Best available skills' finds the best available agent based on skills, and 'Disregard skills' means that skills are not considered in the evaluation process. These are methods focused on skill evaluation as opposed to routing methods like 'Bullseye matching' or 'Agent availability'.

Community Votes8 votes
ABDSuggested
100%
Question 4 of 171
What is the distinguishing feature between queues and groups?
Answer

Suggested Answer

The suggested answer is C.

The distinguishing feature between queues and groups is that queues allow for more complex scenarios like skill-based routing. Queues are specifically designed to manage and distribute work items, such as calls, based on specified criteria like agent skills or availability. This ensures that the right agent handles each call efficiently. Groups, on the other hand, are simpler constructs used to organize sets of users without these advanced routing capabilities.

Community Votes2 votes
CSuggested
100%
Question 5 of 171
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
Answer

Suggested Answer

The suggested answer is A, C.

The categories of ACD skills that can be added to a user or an interaction are 'Language' and 'Skills'. 'Language' refers to language proficiency, an essential skill in customer interactions, while 'Skills' covers other necessary competencies. 'Roles' and 'Queue' refer to organizational or system structures, not categories of ACD skills.

Community Votes4 votes
ACSuggested
100%

About the Genesys GCP-GCX Certification Exam

About the Exam

The Genesys GCP-GCX (Genesys Cloud CX Certified Professional – Consolidated) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 171 practice questions across 35 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our GCP-GCX questions are regularly updated to reflect the latest exam objectives.