Genesys Cloud CX: Developer

Here you have the best Genesys GCX-GCD practice exam questions

You have 89 total questions to study from
Each page has 5 questions, making a total of 18 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on December 17, 2025
This site is not affiliated with or endorsed by Genesys.

Question 1 of 89

Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Question 2 of 89

Which Genesys Cloud CX feature helps reduce wait time for each call?

A.

Automatic Call Distribution

B.

Workforce Management

C.

Skill-based Routing

D.

IVR

Correct Answer: A

Question 3 of 89

What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

A.

80 calls must be answered every 20 seconds.

B.

80% of calls must be answered within 20 seconds.

C.

80% of agents must answer calls within 20 seconds.

D.

20 chats and calls must be answered in 80 seconds.

Correct Answer: B

Question 4 of 89

A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

A.

The user may have deleted the icon.

B.

The user is not assigned the appropriate role.

C.

The user’s phone is unplugged.

D.

The Phone number is being used by a different user.

Correct Answer: B

Question 5 of 89

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

A.

True

B.

False

Correct Answer: A