Genesys Cloud CX: Developer

Here you have the best Genesys GCX-GCD practice exam questions

You have 89 total questions across 18 pages (5 per page)
These questions were last updated on February 11, 2026
This site is not affiliated with or endorsed by Genesys.

Question 1 of 89

Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Question 2 of 89

Which Genesys Cloud CX feature helps reduce wait time for each call?

Automatic Call Distribution

Workforce Management

Skill-based Routing

IVR

Question 3 of 89

What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

80 calls must be answered every 20 seconds.

80% of calls must be answered within 20 seconds.

80% of agents must answer calls within 20 seconds.

20 chats and calls must be answered in 80 seconds.

Question 4 of 89

A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

The user may have deleted the icon.

The user is not assigned the appropriate role.

The user’s phone is unplugged.

The Phone number is being used by a different user.

Question 5 of 89

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

True

False

About the Genesys GCX-GCD Certification Exam

About the Exam

The Genesys GCX-GCD (Genesys Cloud CX: Developer) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 89 practice questions across 18 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our GCX-GCD questions are regularly updated to reflect the latest exam objectives.