Genesys Cloud Certified Professional - Contact Center Admin

Here you have the best Genesys GCP-GC-ADM practice exam questions

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These questions were last updated on May 19, 2026
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Question 1 of 60

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

Skill

Time since they last handled an ACD interaction

Cost

Department

Question 2 of 60

Which definition matches the After Call Work option Mandatory, Time-boxed?

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Question 3 of 60

Currently, you manage all agents’ schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.

You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?

Workforce Management

Workflow Process Automation

Genesys Cloud Architect

Genesys Cloud Reporting

Question 4 of 60

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

Question 5 of 60

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

Blank Script

Default Callback Script

Default Inbound Script

Default Outbound Script

Collection Script Template

Sales Script Template

Question 6 of 60

Which of the following best describes the approach used when configuring high availability across multiple regions to ensure minimal downtime during failover events?

Deploy active-active clusters with cross-region replication and automated DNS failover to maintain service continuity

Use a single-region deployment with periodic manual snapshots for disaster recovery purposes

Configure load balancers in each region with independent database instances and no synchronization

Implement cold standby servers that require manual intervention to activate during outages

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