Genesys Cloud Certified Professional - Contact Center Admin

Here you have the best Genesys GCP-GC-ADM practice exam questions

  • You have 60 total questions across 12 pages (5 per page)
  • These questions were last updated on February 18, 2026
  • This site is not affiliated with or endorsed by Genesys.
Question 1 of 60

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
Answer

Suggested Answer

The suggested answer is B.

Community Votes1 vote
BSuggested
100%
Question 2 of 60

Which definition matches the After Call Work option Mandatory, Time-boxed?
Answer

Suggested Answer

The suggested answer is B.

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Question 3 of 60

Currently, you manage all agents’ schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?
Answer

Suggested Answer

The suggested answer is A.

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Question 4 of 60

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)
Answer

Suggested Answer

The suggested answer is A, D.

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Question 5 of 60

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)
Answer

Suggested Answer

The suggested answer is A, C.

Community Votes2 votes
ABMost voted
100%

About the Genesys GCP-GC-ADM Certification Exam

About the Exam

The Genesys GCP-GC-ADM (Genesys Cloud Certified Professional - Contact Center Admin) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 60 practice questions across 12 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our GCP-GC-ADM questions are regularly updated to reflect the latest exam objectives.