Genesys Cloud CX: Architect

Here you have the best Genesys GCX-ARC practice exam questions

You have 119 total questions to study from
Each page has 5 questions, making a total of 24 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on December 19, 2025
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Question 1 of 119

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

Hold Music

Play Wait Time

Play Estimated Wait Time

Approximate Wait Time

Correct Answer: C

Question 2 of 119

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

Collect Input

Set Screen Pop

Call Data Action

Set UUI Data

Correct Answer: B

Question 3 of 119

What is the purpose of a Secure Call flow in Genesys Cloud Architect?

Prioritize high-priority calls by routing them to agents first.

Mask sensitive information, such as payment details, during a call.

Temporarily disable IVR options for call redirection.

Automatically route calls to external systems for escalation.

Correct Answer: B

Question 4 of 119

Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday

2, 3, 4, 1

2, 4, 1, 3

2, 3, 1, 4

2, 1, 4, 3

Correct Answer: B

Question 5 of 119

Your company is designing an IVR system that lets customers interact using voice and keypad inputs.
Which feature should you enable to let callers speak their selections instead of pressing buttons?

Text-to-Speech (TTS)

Conversational Artificial Intelligence (AI)

Speech Recognition

Correct Answer: C