Genesys Cloud CX: Architect

Here you have the best Genesys GCX-ARC practice exam questions

You have 119 total questions across 24 pages (5 per page)
These questions were last updated on February 13, 2026
This site is not affiliated with or endorsed by Genesys.

Question 1 of 119

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

Hold Music

Play Wait Time

Play Estimated Wait Time

Approximate Wait Time

Question 2 of 119

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

Collect Input

Set Screen Pop

Call Data Action

Set UUI Data

Question 3 of 119

What is the purpose of a Secure Call flow in Genesys Cloud Architect?

Prioritize high-priority calls by routing them to agents first.

Mask sensitive information, such as payment details, during a call.

Temporarily disable IVR options for call redirection.

Automatically route calls to external systems for escalation.

Question 4 of 119

Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday

2, 3, 4, 1

2, 4, 1, 3

2, 3, 1, 4

2, 1, 4, 3

Question 5 of 119

Your company is designing an IVR system that lets customers interact using voice and keypad inputs.
Which feature should you enable to let callers speak their selections instead of pressing buttons?

Text-to-Speech (TTS)

Conversational Artificial Intelligence (AI)

Speech Recognition

About the Genesys GCX-ARC Certification Exam

About the Exam

The Genesys GCX-ARC (Genesys Cloud CX: Architect) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 119 practice questions across 24 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our GCX-ARC questions are regularly updated to reflect the latest exam objectives.