Genesys Cloud CX: Architect

Here you have the best Genesys GCX-ARC practice exam questions

Preview the first 5 of 119 questions for free
These questions were last updated on May 14, 2026
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Question 1 of 119

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

Hold Music

Play Wait Time

Play Estimated Wait Time

Approximate Wait Time

Question 2 of 119

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

Collect Input

Set Screen Pop

Call Data Action

Set UUI Data

Question 3 of 119

What is the purpose of a Secure Call flow in Genesys Cloud Architect?

Prioritize high-priority calls by routing them to agents first.

Mask sensitive information, such as payment details, during a call.

Temporarily disable IVR options for call redirection.

Automatically route calls to external systems for escalation.

Question 4 of 119

Arrange the listed schedule groups based on call flow priority.

Closed
Emergency
Open
Holiday

2, 3, 4, 1

2, 4, 1, 3

2, 3, 1, 4

2, 1, 4, 3

Question 5 of 119

Your company is designing an IVR system that lets customers interact using voice and keypad inputs.

Which feature should you enable to let callers speak their selections instead of pressing buttons?

Text-to-Speech (TTS)

Conversational Artificial Intelligence (AI)

Speech Recognition

Question 6 of 119

Which of the following best describes the approach used when configuring high availability across multiple regions to ensure minimal downtime during failover events?

Deploy active-active clusters with cross-region replication and automated DNS failover to maintain service continuity

Use a single-region deployment with periodic manual snapshots for disaster recovery purposes

Configure load balancers in each region with independent database instances and no synchronization

Implement cold standby servers that require manual intervention to activate during outages

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