CIC Core – PureConnect

Here you have the best Genesys CIC-101-01 practice exam questions

You have 60 total questions across 12 pages (5 per page)
These questions were last updated on February 14, 2026
This site is not affiliated with or endorsed by Genesys.

Question 1 of 60

What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?

Skill desire to use

Interaction’s time in queue

Skill proficiency

Cost

Question 2 of 60

You have been asked to create an operator queue. Helen is the company operator and should receive the calls when she is available. There are other people who should receive calls, to the operator, if Helen is on break or steps away from her desk. Roger is her back up, and calls need be routed to him next, but if he is not available then calls need to be routed to Larry.
What queue type is required to ensure that calls to the operator queue are routed as described?

Question 3 of 60

Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)

Question 4 of 60

You need to create IP Managed Phone objects for 300 Polycom phones that are the same model. They all need the same basic default settings in Interaction Administrator.
What component, in Interaction Administrator, is designed to help you to configure these phone object settings easily, and efficiently when you are importing them into the system?

The User Phone Assistant

Station templates

Managed IP Phone templates

The Station's Assistant

Question 5 of 60

As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.
How will the client configuration templates be assigned?

The client configuration settings from all inherited client configuration templates will be merged to determine what the supervisors' interaction Clients look like.

The client configuration template that is used for the supervisors will be determined by the position of the templates in the client configuration properties.

The system will use the default client configuration for the supervisors.

The supervisors will not be assigned any client configuration template if they invent more than one.

About the Genesys CIC-101-01 Certification Exam

About the Exam

The Genesys CIC-101-01 (CIC Core – PureConnect) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 60 practice questions across 12 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our CIC-101-01 questions are regularly updated to reflect the latest exam objectives.