Genesys Cloud Certified Professional – Reporting and Analytics

Here you have the best Genesys GCP-GC-REP practice exam questions

Preview the first 5 of 35 questions for free
These questions were last updated on May 18, 2026
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Question 1 of 35

Which definition matches the performance view for Agents?

Used to monitor real-time contact center metrics.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

Used to view historical data only.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Question 2 of 35

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

Agent Metrics Report

Agent Activity Summary Report

Agent Login-Logout Details Report

Agent Quality Details Report

Question 3 of 35

Which view displays current metrics and information about the queues if you have a membership?

Queues Activity

Queues Performance

My Queues Activity

Queues

Question 4 of 35

What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?

Available

Busy

Away

Break

Question 5 of 35

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

Genesys Cloud Admin

Genesys Cloud User

Genesys Cloud Reporting

Genesys Cloud Supervisor

Question 6 of 35

Which of the following best describes the approach used when configuring high availability across multiple regions to ensure minimal downtime during failover events?

Deploy active-active clusters with cross-region replication and automated DNS failover to maintain service continuity

Use a single-region deployment with periodic manual snapshots for disaster recovery purposes

Configure load balancers in each region with independent database instances and no synchronization

Implement cold standby servers that require manual intervention to activate during outages

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