Genesys Cloud Certified Professional – Reporting and Analytics

Here you have the best Genesys GCP-GC-REP practice exam questions

You have 35 total questions across 7 pages (5 per page)
These questions were last updated on February 17, 2026
This site is not affiliated with or endorsed by Genesys.

Question 1 of 35

Which definition matches the performance view for Agents?

Used to monitor real-time contact center metrics.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

Used to view historical data only.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Question 2 of 35

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

Agent Metrics Report

Agent Activity Summary Report

Agent Login-Logout Details Report

Agent Quality Details Report

Question 3 of 35

Which view displays current metrics and information about the queues if you have a membership?

Queues Activity

Queues Performance

My Queues Activity

Queues

Question 4 of 35

What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?

Available

Busy

Away

Break

Question 5 of 35

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

Genesys Cloud Admin

Genesys Cloud User

Genesys Cloud Reporting

Genesys Cloud Supervisor

About the Genesys GCP-GC-REP Certification Exam

About the Exam

The Genesys GCP-GC-REP (Genesys Cloud Certified Professional – Reporting and Analytics) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 35 practice questions across 7 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our GCP-GC-REP questions are regularly updated to reflect the latest exam objectives.