ITIL4 Practitioner Monitoring and Event Management

Here you have the best ITIL ITIL4 Practitioner Monitoring and Event Management practice exam questions

You have 20 total questions to study from
Each page has 5 questions, making a total of 4 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on January 5, 2026
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Question 1 of 20

An organization is implementing a new knowledge management system.
How will monitoring and event management practice benefit from it?

The system will have to capture and process events

The system will provide information about possible responses to events

The system will support collaboration between teams responding to events

The system will generate event-based records and tasks

Correct Answer: B

Question 2 of 20

Which specific skill is required by a service desk manager when performing the activity ‘defining the objective of monitoring’?

Knowledge of the event logging procedures

Understanding service value for stakeholders

Expertise in monitoring tools

Expertise in automation

Correct Answer: B

Question 3 of 20

What uses a second event to check or filter an event?

A rule set

A health model

A monitoring action plan

An event correlation

Correct Answer: D

Question 4 of 20

Which capability criterion supports the practice success factor ‘ensuring that events are detected, interpreted, and if needed acted upon as quickly as possible’?

The key users of the monitoring data and their requirements are identified

The monitoring and event management approach is regularly reviewed and continually improved

Events are usually detected immediately after they occur

The responsibility for the approach to monitoring and event management is clearly defined

Correct Answer: C

Question 5 of 20

An organization has a number of cross-functional teams that support a business critical service.
How should they approach the definition of monitoring and event management guidelines?

The monitoring and event guidelines should be developed by the service management office

The senior operations executive should define all guidelines

Each team should define the relevant guidelines and cascade them to the other teams

A dedicated monitoring and event management team should be formed to take control of the service

Correct Answer: C