Skip to content

ITIL ITILFND V5

ITIL Foundation (Version 5)

Verified practice questions with detailed answers, clear explanations, and community discussion.

  • 78

    questions

  • 6 days ago

    last updated

  • 4.8/5

    overall rating

Question 1 of 78

Which element of the operating model refers to third parties contributing to value creation activities?

Answer choices
Show answer

Correct answer: A

Partners and suppliers are third parties that provide products, services, capabilities, or resources used in value creation. The operating model recognizes that organizations often depend on external relationships to deliver and support services effectively. Organizations and people refers to internal structures, roles, and competencies, while value streams and processes describe how work is organized and performed.

Community votes

2 votes

ASuggested

100%

Question 2 of 78

What does sustainability assure in the context of a service or product?

Answer choices
Show answer

Correct answer: B

Sustainability assures that a service or product continually meets requirements for environmental responsibility throughout its lifecycle. It considers environmental impacts such as resource consumption, emissions, waste, and responsible operation over time. Meeting agreed requirements or delivering business functionality describes utility, warranty, or general service quality, but does not specifically address environmental responsibility.

Community votes

1 vote

BSuggested

100%

Question 3 of 78

Which of the following describes a sponsor within a consumer organization?

Answer choices
Show answer

Correct answer: D

A sponsor authorizes the budget for service consumption within the consumer organization. This role ensures that financial resources are available for the service and approves the associated investment or spending. A customer defines service requirements, while a change authority authorizes changes, so those responsibilities belong to different roles.

Community votes

1 vote

DSuggested

100%

Question 4 of 78

Which of the following BEST describes an operating model?

Answer choices
Show answer

Correct answer: D

An operating model is a conceptual and visual representation of how an organization organizes and coordinates its resources, activities, and relationships to co-create value with customers. It shows how the organization functions in practice to deliver outcomes and support its value proposition. Rules for decision-making and accountability describe governance, while a set of resources for a specific purpose more closely describes a service or capability.

Community votes

2 votes

DSuggested

100%

Question 5 of 78

How do service providers contribute to the creation of service value for consumers?

Answer choices
Show answer

Correct answer: A

Service providers create value by applying their capabilities, resources, and expertise to help consumers achieve desired outcomes. Through specialization, providers can manage or reduce risks and supply resources that consumers would otherwise need to obtain or operate themselves. Consumers still retain responsibilities and may need to contribute their own resources, so providers do not eliminate consumer involvement or directly determine financial outcomes.

73 questions still locked

Your preview covered the first 5 questions. Unlock the rest to see every explanation and discussion thread, updated weekly

View plans

Choose your plan

Single payment · No subscription · No hidden fees

Standard

For a focused sprint before your exam date

$25USD

30 days of access, single payment

  • All 78 questions unlocked
  • Detailed answer explanations
  • Community discussions and votes
  • Weekly question updates
  • Printable PDF download
  • 100% refund if you do not pass

Premium

Extra runway, the PDF, and the refund guarantee

$35$60USD

90 days of access, single payment

Printable PDF download

Save every question as a PDF for offline study or printing.

  • All 78 questions unlocked
  • Detailed answer explanations
  • Community discussions and votes
  • Weekly question updates

Full refund if you do not pass

Send us your exam result and we refund the purchase.

Stories from the certified

Charles Sirois
Canada
As this was my first certification exam, I was understandably nervous about what to expect. These study materials made the preparation process much easier, and many of the questions closely reflected those on the actual exam.
Lance Chambers
United States
Wasted about a month going through the free dump sites scattered all over reddit, half the answers were wrong and the other half were for a version of the exam that doesn't even exist anymore. Eventually gave in and paid the small fee here, and the difference was night and day.
Alisha Kelly
Italy
Honestly, I had already gone through the official documentation quite thoroughly, but still didn't feel fully confident going in. This helped things finally click for me. I realized I knew the material, but just hadn't connected all the pieces yet.
Casper Claassen
Netherlands
Used this along with Microsoft Learn and the combo worked really well. The practice questions made the stuff I'd read actually stick. Passed first attempt, no complaints from me.
Gabriele Ghesla
Italy
The content is accurate and clearly presented, and it's more affordable than competitors. The team has been incredibly responsive whenever I've had an issue, and they've been open to small changes that improve the platform.
Charles Sirois
Canada
As this was my first certification exam, I was understandably nervous about what to expect. These study materials made the preparation process much easier, and many of the questions closely reflected those on the actual exam.
Lance Chambers
United States
Wasted about a month going through the free dump sites scattered all over reddit, half the answers were wrong and the other half were for a version of the exam that doesn't even exist anymore. Eventually gave in and paid the small fee here, and the difference was night and day.
Alisha Kelly
Italy
Honestly, I had already gone through the official documentation quite thoroughly, but still didn't feel fully confident going in. This helped things finally click for me. I realized I knew the material, but just hadn't connected all the pieces yet.
Casper Claassen
Netherlands
Used this along with Microsoft Learn and the combo worked really well. The practice questions made the stuff I'd read actually stick. Passed first attempt, no complaints from me.
Gabriele Ghesla
Italy
The content is accurate and clearly presented, and it's more affordable than competitors. The team has been incredibly responsive whenever I've had an issue, and they've been open to small changes that improve the platform.
Morgan Farmer
United Kingdom
I don't usually leave reviews, but this one felt worth sharing. The questions were quite close to what actually appeared on the exam, more than I expected. I spent about a week going through the material before my test, and it helped me feel more prepared.
Remi Nuyts
United States
Passed ITIL 4 Foundation with 87%. Material was enough by itself.
Archie Hopkins
United States
I had a smooth experience from start to finish. Access was available right away, no technical issues, which made it easy to get started. The content felt relevant and aligned well with what I was looking for.
Nancy Mcbride
United States
Does what it says it does. Content felt solid, nothing confusing to navigate and I didn't run into any weird issues. I been putting off scheduling the exam for a while and going through this gave me enough confidence to finally book it and pass.
Neil Savage
United States
A very quick response was received via email when a link issue occurred. The study materials provided were high quality and extremely helpful. I was able to complete the test successfully. Many thanks for the excellent support.
Morgan Farmer
United Kingdom
I don't usually leave reviews, but this one felt worth sharing. The questions were quite close to what actually appeared on the exam, more than I expected. I spent about a week going through the material before my test, and it helped me feel more prepared.
Remi Nuyts
United States
Passed ITIL 4 Foundation with 87%. Material was enough by itself.
Archie Hopkins
United States
I had a smooth experience from start to finish. Access was available right away, no technical issues, which made it easy to get started. The content felt relevant and aligned well with what I was looking for.
Nancy Mcbride
United States
Does what it says it does. Content felt solid, nothing confusing to navigate and I didn't run into any weird issues. I been putting off scheduling the exam for a while and going through this gave me enough confidence to finally book it and pass.
Neil Savage
United States
A very quick response was received via email when a link issue occurred. The study materials provided were high quality and extremely helpful. I was able to complete the test successfully. Many thanks for the excellent support.

Before you buy

Answers about access, updates, payments, and the refund policy.

01Are these real exam questions?

Our ITIL ITILFND V5 questions are based on real exam experiences and are regularly updated to match the current exam format. Most candidates who study with us report passing on their first attempt, based on a self reported post exam survey.

02What happens if I don't pass the exam?

With our Premium package, you get a 100% money back guarantee. If you don't pass your exam after studying with our materials, simply contact us with your exam results and we'll refund your purchase.

03How often are the questions updated?

Our question bank is updated regularly based on feedback from recent exam takers. We typically review and update our content every week with reports about new questions or changes to the exam format.

04What does Premium add on the exam page?

Both plans open the full question bank, the explanations, and the discussions. Premium also includes the printable PDF and advanced study tools, giving you full control over how many questions you see per page, quick navigation to any page, and the ability to resume exactly where you left off.

05Is this a single payment or a subscription?

This is a single payment with no recurring charges. Once you purchase, you get full access to all exam questions for the duration of your package (30 days for Standard, 90 days for Premium). No hidden fees or automatic renewals.

06How many questions are included?

You get access to all 78 questions in our database for the ITIL ITILFND V5 exam. This includes detailed explanations and answer justifications to help you understand the concepts thoroughly.

07Do you offer technical support?

Yes. Email us at hello@examice.com for help with access, billing, or the platform. We read every message and typically reply within 24 hours on business days.

08Is my payment secure?

Absolutely! We use industry standard SSL encryption and process all payments through Stripe, a trusted payment processor used by millions of businesses worldwide. Your payment and personal information are completely secure.

Ready to unlock the rest

All 78 questions from $25, single payment, instant access.

Back to plans