ITIL4 Specialist: Monitor, Support and Fulfil

Here you have the best ITIL ITIL4 Specialist - Monitor and Support and Fulfil practice exam questions

You have 60 total questions across 12 pages (5 per page)
These questions were last updated on February 12, 2026
This site is not affiliated with or endorsed by ITIL.

Question 1 of 60

What is NOT a potential source for the conditions of normal service operation?

Technical specifications of services or configuration items

Incident reports

Service quality specifications defined by the service provider

Expert opinions

Question 2 of 60

Which of the following is the CORRECT description of major incidents?

Major incidents require a repeatable approach

Major incidents require workarounds

Major incidents require delegating more activities to users

Major incidents require an immediate coordinated resolution

Question 3 of 60

What is NOT a practice success factor for incident management?

Detecting incidents early

Transferring incidents to other teams

Resolving incidents quickly and efficiently

Continually improving incident management

Question 4 of 60

An organization, that uses agile methods for software development, is thinking about better organizing its work to handle incidents. Currently, resolving incidents takes too long and communication between support teams is lacking.
Which of the following is the BEST potential step to take?

Implement horizontal team structures

Ensure swarming is discouraged

Adopt a stricter approach to tiering

Implement additional hierarchical levels

Question 5 of 60

An organization is in the process of improving its incident management capabilities. It wants to ensure that it improves the whole incident management value stream, not just the practice.
Which of the following is the BEST suggestion for the organization to achieve that objective?

Leverage automation tools to automate solutions

Prioritize incidents according to their business impact

Produce regular reports for internal and external stakeholders

Ensure effective integration with change enablement and problem management practices

About the ITIL ITIL4 Specialist - Monitor and Support and Fulfil Certification Exam

About the Exam

The ITIL ITIL4 Specialist - Monitor and Support and Fulfil (ITIL4 Specialist: Monitor, Support and Fulfil) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 60 practice questions across 12 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our ITIL4 Specialist - Monitor and Support and Fulfil questions are regularly updated to reflect the latest exam objectives.