ITIL4 Specialist: Monitor, Support and Fulfil

Here you have the best ITIL ITIL4 Specialist - Monitor and Support and Fulfil practice exam questions

  • You have 60 total questions to study from
  • Each page has 5 questions, making a total of 12 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on December 29, 2025
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Question 1 of 60
What is NOT a potential source for the conditions of normal service operation?
Correct Answer: B

Question 2 of 60
Which of the following is the CORRECT description of major incidents?
Correct Answer: D

Question 3 of 60
What is NOT a practice success factor for incident management?
Correct Answer: B

Question 4 of 60
An organization, that uses agile methods for software development, is thinking about better organizing its work to handle incidents. Currently, resolving incidents takes too long and communication between support teams is lacking.
Which of the following is the BEST potential step to take?
Correct Answer: A

Question 5 of 60
An organization is in the process of improving its incident management capabilities. It wants to ensure that it improves the whole incident management value stream, not just the practice.
Which of the following is the BEST suggestion for the organization to achieve that objective?
Correct Answer: D