ITIL 4 Specialist Business Relationship Management (BRM)

Here you have the best ITIL ITIL 4 BRM practice exam questions

You have 40 total questions to study from
Each page has 5 questions, making a total of 8 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on December 30, 2025
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Question 1 of 40

In the context of the “business relationship management” practice, which statement is CORRECT?

Focuses primarily on the needs of service users

Nurtures relationships at strategic levels

Focuses on relationships between individuals

Aims to manage agreements with consumers

Correct Answer: B

Question 2 of 40

Identify the missing word(s) in the following sentence.
A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

IT service provider

Key stakeholders

External regulators

Service consumer

Correct Answer: D

Question 3 of 40

Which activity is the responsibility of the ‘sponsor’ role?

Authorizes the budget for service consumption

Defines the requirements for a service

Uses the service

Takes responsibility for the outcomes of service consumption

Correct Answer: A

Question 4 of 40

A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?

Sponsor

Customer

User

Provider

Correct Answer: A

Question 5 of 40

Which BEST describes the service relationship journey?

The actions that a service provider undertakes to build a relationship with service consumers

The experience consumers have as a result of service interactions with a service provider

The steps a service consumer and a service provider undertake together to co-create value

The actions that service consumers undertake to be able to use a provider’s services

Correct Answer: C