ITIL 4 Specialist Business Relationship Management (BRM)

Here you have the best ITIL ITIL 4 BRM practice exam questions

You have 40 total questions across 8 pages (5 per page)
These questions were last updated on February 13, 2026
This site is not affiliated with or endorsed by ITIL.

Question 1 of 40

In the context of the “business relationship management” practice, which statement is CORRECT?

Focuses primarily on the needs of service users

Nurtures relationships at strategic levels

Focuses on relationships between individuals

Aims to manage agreements with consumers

Question 2 of 40

Identify the missing word(s) in the following sentence.
A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

IT service provider

Key stakeholders

External regulators

Service consumer

Question 3 of 40

Which activity is the responsibility of the ‘sponsor’ role?

Authorizes the budget for service consumption

Defines the requirements for a service

Uses the service

Takes responsibility for the outcomes of service consumption

Question 4 of 40

A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?

Sponsor

Customer

User

Provider

Question 5 of 40

Which BEST describes the service relationship journey?

The actions that a service provider undertakes to build a relationship with service consumers

The experience consumers have as a result of service interactions with a service provider

The steps a service consumer and a service provider undertake together to co-create value

The actions that service consumers undertake to be able to use a provider’s services

About the ITIL ITIL 4 BRM Certification Exam

About the Exam

The ITIL ITIL 4 BRM (ITIL 4 Specialist Business Relationship Management (BRM)) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 40 practice questions across 8 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our ITIL 4 BRM questions are regularly updated to reflect the latest exam objectives.