ITIL 4 Specialist Create, Deliver and Support

Here you have the best ITIL ITIL 4 Specialist Create Deliver and Support practice exam questions

You have 70 total questions across 14 pages (5 per page)
These questions were last updated on February 12, 2026
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Question 1 of 70

An organization uses value streams to help them deliver consistent services, and they use ‘service integration and management’ to manage many different suppliers.
How does ‘service integration and management’ work with the organization’s value streams?

Service integration and management’ is independent of the organization’s value streams

Service integration and management’ cannot be used in an organization that uses value streams

‘Service integration and management’ creates a separate value stream for each supplier

‘Service integration and management’ manages multiple suppliers in a single value stream

Question 2 of 70

A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.
What is the minimum number of different value streams that they need, in order to manage this work?

One value stream for resolving incidents, and a separate value stream for managing service requests

One value stream for the organization, and separate value streams for each supplier

One value stream for the organization, and separate value streams for each team

One value stream for all activity that arrives via the service desk

Question 3 of 70

A service desk team acts as a single point of contact for its users Service desk team members are the first-line support however if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets.
Which concept or approach would help the organization resolve this situation?

Results-based measurement

Advanced analytics

Outsourcing

Swarming

Question 4 of 70

What approach can ensure testing happens earlier in the development lifecycle?

Service integration and management

Managing work as tickets

Shift-left

Robotic process automation

Question 5 of 70

Which statement about ‘service integration as a service’ is CORRECT?

The service integrator can be easily replaced by other vendors to leverage better pricing

The service integrator does not deliver any services to the organization

The service integrator provides services and manages other vendors

Multiple vendors provide the service integration and management function

About the ITIL ITIL 4 Specialist Create Deliver and Support Certification Exam

About the Exam

The ITIL ITIL 4 Specialist Create Deliver and Support (ITIL 4 Specialist Create, Deliver and Support) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 70 practice questions across 14 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our ITIL 4 Specialist Create Deliver and Support questions are regularly updated to reflect the latest exam objectives.