ITIL 4 Specialist Create, Deliver and Support

Here you have the best ITIL ITIL 4 Specialist Create Deliver and Support practice exam questions

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This questions were last updated on October 27, 2025
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Question 1 of 2

An organization uses value streams to help them deliver consistent services, and they use ‘service integration and management’ to manage many different suppliers.
How does ‘service integration and management’ work with the organization’s value streams?

Service integration and management’ is independent of the organization’s value streams

Service integration and management’ cannot be used in an organization that uses value streams

‘Service integration and management’ creates a separate value stream for each supplier

‘Service integration and management’ manages multiple suppliers in a single value stream

Correct Answer: D

Question 2 of 2

A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.
What is the minimum number of different value streams that they need, in order to manage this work?

One value stream for resolving incidents, and a separate value stream for managing service requests

One value stream for the organization, and separate value streams for each supplier

One value stream for the organization, and separate value streams for each team

One value stream for all activity that arrives via the service desk

Correct Answer: D