ITIL 4 Specialist Create, Deliver and Support

Here you have the best ITIL ITIL 4 Specialist Create Deliver and Support practice exam questions

  • You have 70 total questions to study from
  • Each page has 5 questions, making a total of 14 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on December 29, 2025
  • This site is not affiliated with or endorsed by ITIL.
Question 1 of 70
An organization uses value streams to help them deliver consistent services, and they use ‘service integration and management’ to manage many different suppliers.
How does ‘service integration and management’ work with the organization’s value streams?
Correct Answer: D

Question 2 of 70
A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.
What is the minimum number of different value streams that they need, in order to manage this work?
Correct Answer: D

Question 3 of 70
A service desk team acts as a single point of contact for its users Service desk team members are the first-line support however if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets.
Which concept or approach would help the organization resolve this situation?
Correct Answer: D

Question 4 of 70
What approach can ensure testing happens earlier in the development lifecycle?
Correct Answer: C

Question 5 of 70
Which statement about ‘service integration as a service’ is CORRECT?
Correct Answer: C