ITIL 4 Specialist: Collaborate, Assure and Improve

Here you have the best ITIL ITIL 4 Specialist Collaborate Assure and Improve practice exam questions

You have 60 total questions to study from
Each page has 5 questions, making a total of 12 pages
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This questions were last updated on January 1, 2026
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Question 1 of 60

An organization’s relationship manager has successfully established relationships with its suppliers.
What else should the relationship manager focus on?

Relationships with internal customers

Relationships between the suppliers

Defining the organization’s strategy

Defining the organization’s approach to operations

Correct Answer: A

Question 2 of 60

How should an organization’s relationship management practice interface with its supplier management practice?

The relationship management practice should base its approach to relationships on the details in the suppliers’ contracts

The relationship management practice teams should organize training sessions for their staff on how to manage suppliers’ contracts

The supplier management practice should follow the relationship management guidance when managing relationships with suppliers

The relationship management practice should follow the supplier management guidance when defining types of relationship

Correct Answer: C

Question 3 of 60

What is the type of relationship that exists between an organization and an external auditing body?

Service relationship

Non-service relationship

Business associate

Partnership

Correct Answer: B

Question 4 of 60

An IT department within an organization aims to have deeper partnerships with other organizational departments which consume IT services.
Which characteristic of the organization will contribute to this?

The IT department will be agile in development and management

The IT service delivery teams and application development will be outsourced

The IT service delivery teams will remain in the organization, but software development will be outsourced

The IT department will have a basic relationship with the organization’s business units

Correct Answer: A

Question 5 of 60

A service provider has made some adaptations to one of its services to offer to a customer.
What type of relationship is indicated by this?

Basic relationship

Cooperative relationship

Partnership

Business friend

Correct Answer: C