ITIL 4 Practitioner Service Request Management

Here you have the best ITIL ITIL 4 Practitioner Service Request Management practice exam questions

  • You have 34 total questions to study from
  • Each page has 5 questions, making a total of 7 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on January 2, 2026
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Question 1 of 34
When a highly automated service request model is used, which process activity is unlikely to occur in the ‘service request fulfillment control’ process?
Correct Answer: D

Question 2 of 34
What is a main characteristic of a service request?
Correct Answer: C

Question 3 of 34
What should define the involvement of third parties in service request fulfilment?
Correct Answer: A

Question 4 of 34
A service provider successfully fulfils service requests according to well-defined service request models. This is effectively supported by the workflow management software tool, where the models are saved and managed. The CIO is aiming to understand and optimize the costs of the services delivered to customers.
Which capability of the workflow management tool used for service request management is the MOST important to support this objective?
Correct Answer: D

Question 5 of 34
Under what circumstances will the fulfilment of a service request MOST LIKELY be selected for a detailed internal review?
Correct Answer: D