ITIL 4 Practitioner Service Request Management

Here you have the best ITIL ITIL 4 Practitioner Service Request Management practice exam questions

You have 34 total questions across 7 pages (5 per page)
These questions were last updated on February 16, 2026
This site is not affiliated with or endorsed by ITIL.

Question 1 of 34

When a highly automated service request model is used, which process activity is unlikely to occur in the ‘service request fulfillment control’ process?

Fulfilment review

Prerequisite checks for the service request

Selection of an appropriate service request model

Ad hoc fulfilment control

Question 2 of 34

What is a main characteristic of a service request?

A service request has unpredictable results

A service request is accessed by users through a single channel

A service request is acted on by the service provider

service request leads to a normal change

Question 3 of 34

What should define the involvement of third parties in service request fulfilment?

Service request models

Service catalogue

Service request catalogue

Service level agreement

Question 4 of 34

A service provider successfully fulfils service requests according to well-defined service request models. This is effectively supported by the workflow management software tool, where the models are saved and managed. The CIO is aiming to understand and optimize the costs of the services delivered to customers.
Which capability of the workflow management tool used for service request management is the MOST important to support this objective?

Work hours planning and reporting

Available and convenient self-service

Affordable and flexible super-user role

Support of end-to-end value streams

Question 5 of 34

Under what circumstances will the fulfilment of a service request MOST LIKELY be selected for a detailed internal review?

When the fulfilment was not carried out urgently

When the fulfilment was carried out in accordance with the agreed procedure

When the user satisfaction with the fulfilment is high

When the user satisfaction with the fulfilment is low

About the ITIL ITIL 4 Practitioner Service Request Management Certification Exam

About the Exam

The ITIL ITIL 4 Practitioner Service Request Management (ITIL 4 Practitioner Service Request Management) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 34 practice questions across 7 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our ITIL 4 Practitioner Service Request Management questions are regularly updated to reflect the latest exam objectives.