ITIL4 Managing Professional Transition

Here you have the best ITIL ITIL4 Managing Professional Transition practice exam questions

You have 40 total questions to study from
Each page has 5 questions, making a total of 8 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on January 1, 2026
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Question 1 of 40

An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.
Which technique can be used to overcome this challenge?

Clarifying definition of done

Introducing a push system

Increasing batch sizes

Limiting work-in-progress

Correct Answer: D

Question 2 of 40

Which value chain activity ensures that products deliver stakeholder expectations for quality?

Design and transition

Engage

Obtain/build

Plan

Correct Answer: A

Question 3 of 40

An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?

By encouraging the practicing of routines to unlearn old habits and learn new ones

By creating detailed plans that predetermine how to approach large changes

By making hard decisions for the teams and providing step-by-step guidance

By encouraging widespread changes that involve the teams starting from scratch

Correct Answer: A

Question 4 of 40

Which statement about user communities is CORRECT?

User communities are created by service providers to investigate the cause of problems

Communities set up by users may be recognized and supported by service providers

Informal user communities should be disbanded and merged into official groups

Every user community should have at least one super-user

Correct Answer: B

Question 5 of 40

In service relationships what is a benefit of identifying consumer roles?

It enables effective stakeholder management

It provides shared service expectations

It removes constraints from the customer

It enables a common definition of value

Correct Answer: A