ITIL 4 Leader Digital and IT Strategy

Here you have the best ITIL ITIL 4 Leader Digital and IT Strategy practice exam questions

You have 30 total questions across 6 pages (5 per page)
These questions were last updated on February 18, 2026
This site is not affiliated with or endorsed by ITIL.

Question 1 of 30

An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite describes this situation?

Low risk capacity, high risk appetite

High risk capacity, high risk appetite

Low risk capacity, low risk appetite

High risk capacity, low risk appetite

Question 2 of 30

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization’s strategy focus on?

Ecosystem disruption supported by operational excellence

Market relevance supported by ecosystem disruption

Customer and market relevance supported by operational excellence

Operational excellence supported by customer and market relevance

Question 3 of 30

An organization is continually changing to maintain customer and market relevance. The changes involve adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?

Technology replacement modernization

Uninterrupted delivery

Sourcing strategy

Organizational resilience

Question 4 of 30

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps.
The procedures are very clear, and if staff follow the exact steps in the procedures then the results are always good, but this takes a lot of time.
What is the BEST way to improve efficiency?

Simple automation

Complex automation

Intelligent automation

Technology replacement modernization

Question 5 of 30

An insurance company generates sales from its website, from agents in a call centre, and from third parties working for other financial service organizations. The product is very popular and users are generally satisfied. The organization regularly collects and analyses data about service consumers, and this shows that users have very different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

Market relevance

Omnichannel delivery

Customer analytics

Customer feedback

About the ITIL ITIL 4 Leader Digital and IT Strategy Certification Exam

About the Exam

The ITIL ITIL 4 Leader Digital and IT Strategy (ITIL 4 Leader Digital and IT Strategy) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 30 practice questions across 6 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our ITIL 4 Leader Digital and IT Strategy questions are regularly updated to reflect the latest exam objectives.