A business process needs to perform a multi-step calculation on each contact record in a list.

Using an Integration Procedure to process the list, what feature can be used to meet this requirement?

A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.

How should the consultant design the solution to meet these requirements?

A business has the following requirements:

To display cases for an account -

• The user should see all of the cases on the canvas
• The user should be able to create a new case from the canvas
• The consultant decides to use states to enable this functionality.

Which type of state should the consultant recommend to allow users to create a new case from the canvas?

A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:

Start a process to retrieve plan consumption data

Create a new case -

Open a promotions web page -

Change the SIM card -

Which combination should the consultant use in designing the solution?

A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:

Allow the user to enter contact and address informationRequire the user to enter age, gender, and optionally income bracketCompute a discount percentage per product based on the customer data providedSave the list of suggested products including discountsWhich tools should the consultant use to design a solution that meets these requirements? (Choose three.)