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Certified Agentforce Specialist

Here you have the best Salesforce Certified Agentforce Specialist practice exam questions

Preview the first 5 of 158 questions for free
These questions were last updated on June 14, 2026
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Question 1 of 158

Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses.

What is causing this issue?

The related list is not on the parent object’s page layout.

The related list prompt template option is not enabled.

The related list is Read Only.

Question 2 of 158

Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.

Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

Agent Action: Draft of Revise Sales Email

Agent Action: Summarize Record

Agent Action: Find Similar Opportunities

Question 3 of 158

Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.

Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

Save as New Version and edit as needed.

Clone the existing template and modify as needed.

Save as New Template and edit as needed.

Question 4 of 158

Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information.

What is a possible explanation for the poor prompt performance?

The prompt template version is incompatible with the chosen LLM.

The Einstein Trust Layer is incorrectly configured.

The data being used for grounding is incorrect or incomplete.

Question 5 of 158

Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models.

What should UC consider when building prompt templates in Prompt Builder?

Ask it to role-play as a character in the prompt template to provide more context to the LLM.

Include multiple-choice questions within the prompt to test the LLM’s understanding of the context.

Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.

Question 6 of 158

Which of the following best describes the approach used when configuring high availability across multiple regions to ensure minimal downtime during failover events?

Deploy active-active clusters with cross-region replication and automated DNS failover to maintain service continuity

Use a single-region deployment with periodic manual snapshots for disaster recovery purposes

Configure load balancers in each region with independent database instances and no synchronization

Implement cold standby servers that require manual intervention to activate during outages

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