Certified Business Analyst

Process mapping can show the relationship between the steps and actions in the sales cycle, which helps in communicating and understanding the current state of the sales process. This understanding is essential for identifying areas that need improvement, thereby helping to decrease lead conversion time.

The correct user story should be written from the perspective of the person who will directly benefit from the feature. In this scenario, sales clerks are the ones who need to access the store inventory records on tablets to better assist customers. Option B, written from the perspective of the sales clerk, captures the specific functionality they need to perform their job effectively: seeing item availability and locations to help customers. This aligns with the functional requirement that tablets running the Salesforce mobile app must allow users to access store inventory records, including current item count and location.

To effectively engage the business during UAT, the business analyst should work with business stakeholders to collaborate in writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release. This ensures that the actual users and those with a deep understanding of business requirements are directly involved in the testing process, leading to more accurate and relevant validation of the system.

The likely cause of the issue was that the project team failed to discuss the user stories as a group. When user stories are written without collective input from all relevant stakeholders, it often leads to misunderstandings or incomplete requirements. In this case, the user stories were rejected after the entire services team reviewed them, indicating that their input was not sufficiently incorporated initially.

A high number of test cases failing in the first round of user acceptance testing can be due to missing test script details. Test scripts provide step-by-step instructions for conducting the test cases, and without these details, testers may not be able to properly execute the tests, leading to failures.