Certified AI Specialist

Here you have the best Salesforce Certified AI Specialist practice exam questions

You have 40 total questions to study from
Each page has 5 questions, making a total of 8 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on October 8, 2025
This site is not affiliated with or endorsed by Salesforce.

Question 1 of 40

An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data.

Opportunity Products -

Events near the customer -

Tone and voice examples -
How should the AI Specialist obtain related items?

Call a prompt initiated flow to fetch and ground the required data.

Utilize a standard email template and manually insert the required data fields.

Create a flex template that takes the records in question as inputs.

Correct Answer: A

Question 2 of 40

Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information.
What is a possible explanation for the poor prompt performance?

The Einstein Trust Layer is incorrectly configured.

The data being used for grounding is incorrect or incomplete.

The prompt template version is incompatible with the chosen LLM.

Correct Answer: B

Question 3 of 40

An administrator wants to check the response of the Flex prompt template they’ve built, but the preview button is greyed out.
What is the reason for this?

A merge field has not been inserted in the prompt.

The records related to the prompt have not been selected.

The prompt has not been saved and activated.

Correct Answer: B

Question 4 of 40

Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with AI-generated email responses, grounded in Knowledge base.
Which AI capability should UC use?

Einstein Email Replies

Einstein Generative Service Replies for Email

Einstein Service Replies for Email

Correct Answer: C

Question 5 of 40

An AI Specialist configured Data Masking within the Einstein Trust Layer.
How should the AI Specialist begin validating that the correct fields are being masked?

Use a Flow-based resource in Prompt Builder to debug the fields merge values using Flow Debugger.

Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.

Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.

Correct Answer: B