Certified Implementation Specialist – Hardware Asset Management

Here you have the best ServiceNow CIS-HAM practice exam questions

  • You have 184 total questions to study from
  • Each page has 5 questions, making a total of 37 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on October 10, 2025
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Question 1 of 184
What are the three tiers of Lifecycle Management? (Choose three.)
    Correct Answer: C, D, E

    The three tiers of Lifecycle Management are: 1) Know what you have: This involves having trustworthy data and understanding the assets within the organization. 2) Improve management controls: This focuses on practical management to drive immediate benefits. 3) Improve efficiency: This involves operational integration to enhance efficiency and effectiveness through better integration with existing assets.

Question 2 of 184
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
    Correct Answer: C

    The itil role in ServiceNow is designed to enable users to perform actions related to incident, problem, change, and configuration management. This is a fundamental role within IT Service Management (ITSM) processes.

Question 3 of 184
Which plugins for asset management functionality are inactive by default? (Choose three.)
    Correct Answer: B, C, E

    The plugins for asset management functionality that are inactive by default are Hardware Asset Management, Procurement, and Cost Management. These plugins are additional functionalities that are not enabled in a base ServiceNow instance without further configuration or licensing.

Question 4 of 184
What is the third tier of the capability blueprint?
    Correct Answer: D

    The third tier of the capability blueprint is Operational Integration. This tier focuses on improving efficiency and effectiveness by integrating various processes such as request, procurement, and IT Service Management.

Question 5 of 184
Which is NOT a component of a hardware asset's lifecycle?
    Correct Answer: C

    A hardware asset's lifecycle typically includes stages such as request, procure, receive, and dispose. These stages cover the initiation, acquisition, receipt, and end-of-life disposal of the hardware. 'Consume' refers to the usage or consumption of resources, which is not a formal stage in the lifecycle of hardware assets.