Certified Implementation Specialist - IT Service Management

Here you have the best ServiceNow CIS-ITSM practice exam questions

  • You have 242 total questions across 49 pages (5 per page)
  • These questions were last updated on March 19, 2026
  • This site is not affiliated with or endorsed by ServiceNow.
Question 1 of 242

Given the class structure shown below, which types of CIs will be included in a report run against the cmdb_ci_computer table?

Exam CIS-ITSM: Question 1 - Image 1
Answer

Suggested Answer

The suggested answer is C.

A report run against the cmdb_ci_computer table will include Configuration Items (CIs) defined directly in the cmdb_ci_computer table as well as all CIs in its child classes. This includes cmdb_ci_server, cmdb_ci_win_server, cmdb_ci_linux_server, and cmdb_ci_unix_server. This hierarchical inclusion is characteristic of the way class structures are queried in CMDBs (Configuration Management Databases).

Community Votes8 votes
CSuggested
100%
Question 2 of 242

Which field from the configuration item will automatically populate in the Assignment group field of an incident record?

Answer

Suggested Answer

The suggested answer is B.

The 'Assignment group' field of an incident record will automatically populate with the 'Support group' field from the configuration item. This is because the support group is responsible for addressing issues related to the configuration item, and the system uses this field to ensure incidents are assigned to the appropriate group for resolution.

Community Votes16 votes
BSuggested
100%
Question 3 of 242

Which of the following are defined for a given change model? (Choose three.)

Answer

Suggested Answer

The suggested answer is B, C, E.

For a given change model, the following elements are typically defined: state models, state transition conditions, and state transitions. State models describe the various states a change goes through, state transition conditions specify the criteria for moving from one state to another, and state transitions are the actual movements between states. Phase transitions and phase models are not standard components specifically defined for change models.

Community Votes9 votes
BCESuggested
100%
Question 4 of 242

When is a change task for Post Implementation Review created for an unauthorized change?

Answer

Suggested Answer

The suggested answer is C.

A change task for Post Implementation Review is created when the change request moves to a state of Review. This step ensures that unauthorized changes undergo a thorough review before any further actions are taken and aligns with standard ITSM practices.

Community Votes20 votes
CSuggested
100%
Question 5 of 242

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Answer

Suggested Answer

The suggested answer is B.

The CI Class Manager should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes. It provides a centralized view to explore the class hierarchy in a tree-view format, and allows for viewing and editing class definitions and related settings such as identification rules, reconciliation rules, and CMDB Health.

Community Votes22 votes
BSuggested
86%
C
14%

About the ServiceNow CIS-ITSM Certification Exam

About the Exam

The ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 242 practice questions across 49 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our CIS-ITSM questions are regularly updated to reflect the latest exam objectives.