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ServiceNow CIS-ITSM

Certified Implementation Specialist - IT Service Management

Verified practice questions with detailed answers, clear explanations, and community discussion.

  • 242

    questions

  • 10 days ago

    last updated

  • 4.8/5

    overall rating

Question 1 of 242

Given the class structure shown below, which types of CIs will be included in a report run against the cmdb_ci_computer table?

Exam CIS-ITSM: Question 1 - Image 1
Answer choices
Show answer

Correct answer: C

A report run against the cmdb_ci_computer table will include Configuration Items (CIs) defined directly in the cmdb_ci_computer table as well as all CIs in its child classes. This includes cmdb_ci_server, cmdb_ci_win_server, cmdb_ci_linux_server, and cmdb_ci_unix_server. This hierarchical inclusion is characteristic of the way class structures are queried in CMDBs (Configuration Management Databases).

Community votes

8 votes

CSuggested

100%

Question 2 of 242

Which field from the configuration item will automatically populate in the Assignment group field of an incident record?

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Correct answer: B

The 'Assignment group' field of an incident record will automatically populate with the 'Support group' field from the configuration item. This is because the support group is responsible for addressing issues related to the configuration item, and the system uses this field to ensure incidents are assigned to the appropriate group for resolution.

Community votes

16 votes

BSuggested

100%

Question 3 of 242

Which of the following are defined for a given change model? (Choose three.)

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Correct answers: B, C, E

For a given change model, the following elements are typically defined: state models, state transition conditions, and state transitions. State models describe the various states a change goes through, state transition conditions specify the criteria for moving from one state to another, and state transitions are the actual movements between states. Phase transitions and phase models are not standard components specifically defined for change models.

Community votes

9 votes

BCESuggested

100%

Question 4 of 242

When is a change task for Post Implementation Review created for an unauthorized change?

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Correct answer: C

A change task for Post Implementation Review is created when the change request moves to a state of Review. This step ensures that unauthorized changes undergo a thorough review before any further actions are taken and aligns with standard ITSM practices.

Community votes

20 votes

CSuggested

100%

Question 5 of 242

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Answer choices
Show answer

Correct answer: B

The CI Class Manager should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes. It provides a centralized view to explore the class hierarchy in a tree-view format, and allows for viewing and editing class definitions and related settings such as identification rules, reconciliation rules, and CMDB Health.

Community votes

22 votes

BSuggested

86%

C

14%

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As this was my first certification exam, I was understandably nervous about what to expect. These study materials made the preparation process much easier, and many of the questions closely reflected those on the actual exam.
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Honestly, I had already gone through the official documentation quite thoroughly, but still didn't feel fully confident going in. This helped things finally click for me. I realized I knew the material, but just hadn't connected all the pieces yet.
Alisha Kelly
Italy
Apr 9, 2026
Used this along with Microsoft Learn and the combo worked really well. The practice questions made the stuff I'd read actually stick. Passed first attempt, no complaints from me.
Casper Claassen
Netherlands
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The content is accurate and clearly presented, and it's more affordable than competitors. The team has been incredibly responsive whenever I've had an issue, and they've been open to small changes that improve the platform.
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I don't usually leave reviews, but this one felt worth sharing. The questions were quite close to what actually appeared on the exam, more than I expected. I spent about a week going through the material before my test, and it helped me feel more prepared.
Morgan Farmer
United Kingdom
May 4, 2026
Passed ITIL 4 Foundation with 87%. Material was enough by itself.
Remi Nuyts
United States
Apr 9, 2026
I had a smooth experience from start to finish. Access was available right away, no technical issues, which made it easy to get started. The content felt relevant and aligned well with what I was looking for.
Archie Hopkins
United States
Apr 11, 2026
Does what it says it does. Content felt solid, nothing confusing to navigate and I didn't run into any weird issues. I been putting off scheduling the exam for a while and going through this gave me enough confidence to finally book it and pass.
Nancy Mcbride
United States
May 8, 2026
A very quick response was received via email when a link issue occurred. The study materials provided were high quality and extremely helpful. I was able to complete the test successfully. Many thanks for the excellent support.
Neil Savage
United States

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