Certified Implementation Specialist - Human Resources

Here you have the best ServiceNow CIS-HR practice exam questions

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  • These questions were last updated on May 9, 2026
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Question 1 of 229

An HR Admin without the System Admin role can do what? (Choose three.)

Answer

Suggested Answer

The suggested answer is B, D, F.

An HR Admin without the System Admin role cannot perform high-level administrative functions such as granting roles to users or groups and resetting user passwords. However, they can modify HR Administration properties, create HR criteria, and add users to groups. These tasks align with the typical responsibilities of an HR Admin who has access to HR-related functionalities but lacks broader system-wide permissions.

Community Votes26 votes
BDFSuggested
77%
ADF
15%
DF
8%
Question 2 of 229

After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

Answer

Suggested Answer

The suggested answer is C.

Once the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, a user with just the Admin role can no longer add members to HR groups. The removal of the HR Admin role means that the admin does not have the necessary permissions to manage HR groups anymore.

Community Votes5 votes
CSuggested
80%
B
20%
Question 3 of 229

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

Answer

Suggested Answer

The suggested answer is A, C, D, E.

In the Create Bulk Cases module, the available Filter by options are typically 'Document Template', 'HR Service Template', 'User Criteria', and 'HR Template'. These options allow users to filter cases by various predefined templates and criteria relevant to HR services and documents.

Community Votes8 votes
BDFGMost voted
100%
Question 4 of 229

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

Answer

Suggested Answer

The suggested answer is B.

In order to configure an Access Control for the Employee Relations Cases table, you need to have the security_admin role. To gain this role, you must elevate your role to security_admin from the User dropdown in the banner. This approach ensures proper security measures are followed, as you cannot manually add the security_admin role to your User record without already having that role.

Community Votes14 votes
BSuggested
86%
C
14%
Question 5 of 229

What type of information does the HR Profile contain?

Answer

Suggested Answer

The suggested answer is A.

The HR Profile typically contains personal employee data, including information like name, contact details, employment status, and possibly more detailed personal data used for HR purposes. This type of information is essential for human resources to manage employee records effectively.

Community Votes2 votes
ASuggested
100%

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