Certified Implementation Specialist - Human Resources

Here you have the best ServiceNow CIS-HR practice exam questions

You have 197 total questions to study from
Each page has 5 questions, making a total of 40 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on October 23, 2025
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Question 1 of 197

An HR Admin without the System Admin role can do what? (Choose three.)

Grant roles to users or groups

Modify the HR Administration > Properties

Reset user passwords

Create HR Criteria

Configure business rules

Add users to groups

Correct Answer: B, D, F

An HR Admin without the System Admin role cannot perform high-level administrative functions such as granting roles to users or groups and resetting user passwords. However, they can modify HR Administration properties, create HR criteria, and add users to groups. These tasks align with the typical responsibilities of an HR Admin who has access to HR-related functionalities but lacks broader system-wide permissions.

Question 2 of 197

After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

The Admin must elevate their role to security_admin to add members to HR groups.

The Admin follows the same process as with any group membership change.

The Admin can no longer add members to HR groups.

The Admin must impersonate an HR Admin to add members to HR groups.

Correct Answer: C

Once the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, a user with just the Admin role can no longer add members to HR groups. The removal of the HR Admin role means that the admin does not have the necessary permissions to manage HR groups anymore.

Question 3 of 197

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

Document Template

Upload File

HR Service Template

User Criteria

HR Template

HR Profiles

HR Criteria

Correct Answer: A, C, D, E

In the Create Bulk Cases module, the available Filter by options are typically 'Document Template', 'HR Service Template', 'User Criteria', and 'HR Template'. These options allow users to filter cases by various predefined templates and criteria relevant to HR services and documents.

Question 4 of 197

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

Add the Delegated Developer role to your User record

From the User dropdown in the banner, elevate your role to security_admin

Manually add the security_admin role to your User record

Nothing would need to be done

Correct Answer: B

In order to configure an Access Control for the Employee Relations Cases table, you need to have the security_admin role. To gain this role, you must elevate your role to security_admin from the User dropdown in the banner. This approach ensures proper security measures are followed, as you cannot manually add the security_admin role to your User record without already having that role.

Question 5 of 197

What type of information does the HR Profile contain?

Personal employee data

Group membership and role information

User login and department information

A user’s password

Correct Answer: A

The HR Profile typically contains personal employee data, including information like name, contact details, employment status, and possibly more detailed personal data used for HR purposes. This type of information is essential for human resources to manage employee records effectively.