Certified Implementation Specialist - Service Mapping

Here you have the best ServiceNow CIS-SM practice exam questions

You have 60 total questions to study from
Each page has 5 questions, making a total of 12 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on October 17, 2025
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Question 1 of 60

Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.)

Understanding of XML, Regex, Delimited text, and JSON

Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST

Scripting capabilities with respect to Unix and Windows commands

Intermediate or above Windows and Unix administration skills

Sufficient skills to build an enterprise web site

Understanding of relational database theory

Correct Answer: A, B, C, D

Question 2 of 60

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

Problem Management: Number of Incidents per Known Problem

Incident Management: Mean Time to Resolve

Event Management: Signal to Noise Ratio

Change Management: Number of Major Changes

Correct Answer: B

Question 3 of 60

How many ServiceNow instances can one MID Server connect to?

Up to 255

Unlimited

Correct Answer: A

Question 4 of 60

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

Class Change

Class Upgrade

Class Switch

Class Downgrade

Correct Answer: B

Question 5 of 60

To begin the configuration of tag-based services, tag values must be defined where?

Tag categories

Tag catalogs

Tag-based service families

Tag libraries

Correct Answer: A

To begin the configuration of tag-based services, tag values must be defined in tag categories. Tag categories are used to group and organize tags systematically, enabling efficient and effective tag-based service implementation.