Certified Implementation Specialist - Software Asset Management

Here you have the best ServiceNow CIS-SAM practice exam questions

  • You have 202 total questions to study from
  • Each page has 5 questions, making a total of 41 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on October 20, 2025
  • This site is not affiliated with or endorsed by ServiceNow.
Question 1 of 202
Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)
    Correct Answer: A, B, C, E

    An effective Software Asset Management (SAM) practice in ServiceNow relies on several key data elements. Software allocations are necessary as they track which users or devices are assigned specific software licenses. Software models provide crucial information about the software products, publishers, and versions being managed. Foundation data, such as details about users, departments, and locations, is essential to accurately allocate and manage software assets. Software entitlements are also critical as they define the rights to use specific software, ensuring compliance and optimizing license usage. While software contracts can be important in broader IT asset management, they are not specifically key to SAM within ServiceNow.

Question 2 of 202
HOTSPOT -
Match the best practice method for the amount of data:
Exam CIS-SAM: Question 2 - Image 1
    Correct Answer:

    For matching the best practice method by the amount of data, consider the following: For large amounts of data, 'Import data' is typically used as it allows for automated and efficient handling of extensive datasets. For medium amounts of data, 'Manual' can be appropriate if the data is still manageable by human input, though 'Discovery' tools could also be utilized if applicable to ensure accuracy. For small amounts of data, 'Manual' processing is usually straightforward and practical. Therefore, the best practice method is as follows: Large amount of data – Import data; Medium amount of data – Discovery; Small amount of data – Manual.

Question 3 of 202
Within Software Asset Management there are many key terms to understand, what is the best definition for Normalization?
    Correct Answer: C

    Normalization in Software Asset Management refers to the process of standardizing discovered software installations to defined norms. This involves ensuring that the identification of software products is consistent and accurate, which is fundamental for effective management and compliance tracking.

Question 4 of 202
Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)
    Correct Answer: C, D

    ServiceNow Discovery and Microsoft SCCM are recommended by ServiceNow to populate the software installation table. ServiceNow Discovery is used for data center software, and Microsoft SCCM is commonly used for desktop software. These tools are efficient and widely recognized for their capabilities in software asset management.

Question 5 of 202
Creation of a template can help facilitate future data imports and be reused to import and transform data.
    Correct Answer: A

    Creating a template can indeed help facilitate future data imports and be reused to import and transform data. By defining the data structure and format in a template, you set a consistent framework that can be used repeatedly, ensuring that data imports are structured and accurate. This can streamline the import process and reduce the likelihood of errors.