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ServiceNow CIS-FSM

Certified Implementation Specialist - Field Service Mangement

Verified practice questions with detailed answers, clear explanations, and community discussion.

  • 118

    questions

  • 6 days ago

    last updated

  • 4.8/5

    overall rating

Question 1 of 118

A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

Answer choices
Show answer

Correct answer: C

A regional bank servicing its Automated Teller Machines (ATMs) is an example of external field service. This is because the ATMs are used by external customers of the bank, and the service is provided to ensure these machines are operational for customer use. Internal field service typically refers to maintaining equipment or services used within the organization itself, rather than customer-facing equipment.

Community votes

5 votes

BMost voted

100%

Question 2 of 118

What field service model is used for maintenance at regular intervals?

Answer choices
Show answer

Correct answer: D

Planned maintenance is the field service model used for maintenance at regular intervals. This approach involves scheduling maintenance tasks in advance based on time intervals or usage metrics to ensure assets are serviced regularly and to prevent unexpected failures.

Community votes

3 votes

DSuggested

100%

Question 3 of 118

What state must a work order request be in to set dependencies for work order tasks?

Answer choices
Show answer

Correct answer: A

Dependencies for work order tasks can only be set when the work order request is in the Draft state. This is because tasks need to be clearly defined and planned before they can be moved to other states such as Approved or Qualified. In the Draft state, changes, including setting dependencies, can be made without affecting the workflow or execution of the tasks.

Community votes

16 votes

ASuggested

56%

E

44%

Question 4 of 118

What do administrators use to create questionnaires for work orders and work order tasks?

Answer choices
Show answer

Correct answer: C

Administrators use the Survey Designer to create questionnaires for work orders and work order tasks.

Community votes

2 votes

CSuggested

100%

Question 5 of 118

When can work order tasks be dispatched?

Answer choices
Show answer

Correct answer: B

Work order tasks can be dispatched once a field agent is assigned. Assigning a field agent is necessary as it ensures that there is a capable individual ready to carry out the tasks specified in the work order. Without assigning a field agent, there is no one to actually perform the work or service requested.

Community votes

7 votes

AMost voted

86%

BSuggested

14%

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Stories from the certified

Charles Sirois
Canada
As this was my first certification exam, I was understandably nervous about what to expect. These study materials made the preparation process much easier, and many of the questions closely reflected those on the actual exam.
Lance Chambers
United States
Wasted about a month going through the free dump sites scattered all over reddit, half the answers were wrong and the other half were for a version of the exam that doesn't even exist anymore. Eventually gave in and paid the small fee here, and the difference was night and day.
Alisha Kelly
Italy
Honestly, I had already gone through the official documentation quite thoroughly, but still didn't feel fully confident going in. This helped things finally click for me. I realized I knew the material, but just hadn't connected all the pieces yet.
Casper Claassen
Netherlands
Used this along with Microsoft Learn and the combo worked really well. The practice questions made the stuff I'd read actually stick. Passed first attempt, no complaints from me.
Gabriele Ghesla
Italy
The content is accurate and clearly presented, and it's more affordable than competitors. The team has been incredibly responsive whenever I've had an issue, and they've been open to small changes that improve the platform.
Charles Sirois
Canada
As this was my first certification exam, I was understandably nervous about what to expect. These study materials made the preparation process much easier, and many of the questions closely reflected those on the actual exam.
Lance Chambers
United States
Wasted about a month going through the free dump sites scattered all over reddit, half the answers were wrong and the other half were for a version of the exam that doesn't even exist anymore. Eventually gave in and paid the small fee here, and the difference was night and day.
Alisha Kelly
Italy
Honestly, I had already gone through the official documentation quite thoroughly, but still didn't feel fully confident going in. This helped things finally click for me. I realized I knew the material, but just hadn't connected all the pieces yet.
Casper Claassen
Netherlands
Used this along with Microsoft Learn and the combo worked really well. The practice questions made the stuff I'd read actually stick. Passed first attempt, no complaints from me.
Gabriele Ghesla
Italy
The content is accurate and clearly presented, and it's more affordable than competitors. The team has been incredibly responsive whenever I've had an issue, and they've been open to small changes that improve the platform.
Morgan Farmer
United Kingdom
I don't usually leave reviews, but this one felt worth sharing. The questions were quite close to what actually appeared on the exam, more than I expected. I spent about a week going through the material before my test, and it helped me feel more prepared.
Remi Nuyts
United States
Passed ITIL 4 Foundation with 87%. Material was enough by itself.
Archie Hopkins
United States
I had a smooth experience from start to finish. Access was available right away, no technical issues, which made it easy to get started. The content felt relevant and aligned well with what I was looking for.
Nancy Mcbride
United States
Does what it says it does. Content felt solid, nothing confusing to navigate and I didn't run into any weird issues. I been putting off scheduling the exam for a while and going through this gave me enough confidence to finally book it and pass.
Neil Savage
United States
A very quick response was received via email when a link issue occurred. The study materials provided were high quality and extremely helpful. I was able to complete the test successfully. Many thanks for the excellent support.
Morgan Farmer
United Kingdom
I don't usually leave reviews, but this one felt worth sharing. The questions were quite close to what actually appeared on the exam, more than I expected. I spent about a week going through the material before my test, and it helped me feel more prepared.
Remi Nuyts
United States
Passed ITIL 4 Foundation with 87%. Material was enough by itself.
Archie Hopkins
United States
I had a smooth experience from start to finish. Access was available right away, no technical issues, which made it easy to get started. The content felt relevant and aligned well with what I was looking for.
Nancy Mcbride
United States
Does what it says it does. Content felt solid, nothing confusing to navigate and I didn't run into any weird issues. I been putting off scheduling the exam for a while and going through this gave me enough confidence to finally book it and pass.
Neil Savage
United States
A very quick response was received via email when a link issue occurred. The study materials provided were high quality and extremely helpful. I was able to complete the test successfully. Many thanks for the excellent support.

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Answers about access, updates, payments, and the refund policy.

01Are these real exam questions?

Our ServiceNow CIS-FSM questions are based on real exam experiences and are regularly updated to match the current exam format. Most candidates who study with us report passing on their first attempt, based on a self reported post exam survey.

02What happens if I don't pass the exam?

With our Premium package, you get a 100% money back guarantee. If you don't pass your exam after studying with our materials, simply contact us with your exam results and we'll refund your purchase.

03How often are the questions updated?

Our question bank is updated regularly based on feedback from recent exam takers. We typically review and update our content every week with reports about new questions or changes to the exam format.

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Both plans open the full question bank, the explanations, and the discussions. Premium also includes the printable PDF and advanced study tools, giving you full control over how many questions you see per page, quick navigation to any page, and the ability to resume exactly where you left off.

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This is a single payment with no recurring charges. Once you purchase, you get full access to all exam questions for the duration of your package (30 days for Standard, 90 days for Premium). No hidden fees or automatic renewals.

06How many questions are included?

You get access to all 118 questions in our database for the ServiceNow CIS-FSM exam. This includes detailed explanations and answer justifications to help you understand the concepts thoroughly.

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