Certified Implementation Specialist - Field Service Mangement

Here you have the best ServiceNow CIS-FSM practice exam questions

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  • These questions were last updated on May 11, 2026
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Question 1 of 118

A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

Answer

Suggested Answer

The suggested answer is C.

A regional bank servicing its Automated Teller Machines (ATMs) is an example of external field service. This is because the ATMs are used by external customers of the bank, and the service is provided to ensure these machines are operational for customer use. Internal field service typically refers to maintaining equipment or services used within the organization itself, rather than customer-facing equipment.

Community Votes4 votes
BMost voted
100%
Question 2 of 118

What field service model is used for maintenance at regular intervals?

Answer

Suggested Answer

The suggested answer is D.

Planned maintenance is the field service model used for maintenance at regular intervals. This approach involves scheduling maintenance tasks in advance based on time intervals or usage metrics to ensure assets are serviced regularly and to prevent unexpected failures.

Community Votes2 votes
DSuggested
100%
Question 3 of 118

What state must a work order request be in to set dependencies for work order tasks?

Answer

Suggested Answer

The suggested answer is A.

Dependencies for work order tasks can only be set when the work order request is in the Draft state. This is because tasks need to be clearly defined and planned before they can be moved to other states such as Approved or Qualified. In the Draft state, changes, including setting dependencies, can be made without affecting the workflow or execution of the tasks.

Community Votes10 votes
EMost voted
70%
ASuggested
30%
Question 4 of 118

What do administrators use to create questionnaires for work orders and work order tasks?

Answer

Suggested Answer

The suggested answer is C.

Administrators use the Survey Designer to create questionnaires for work orders and work order tasks.

Community Votes1 vote
CSuggested
100%
Question 5 of 118

When can work order tasks be dispatched?

Answer

Suggested Answer

The suggested answer is B.

Work order tasks can be dispatched once a field agent is assigned. Assigning a field agent is necessary as it ensures that there is a capable individual ready to carry out the tasks specified in the work order. Without assigning a field agent, there is no one to actually perform the work or service requested.

Community Votes3 votes
AMost voted
67%
BSuggested
33%

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