Microsoft Dynamics 365 for Customer Service

Here you have the best Microsoft MB2-718 practice exam questions

  • You have 42 total questions to study from
  • Each page has 5 questions, making a total of 9 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on October 31, 2025
  • This site is not affiliated with or endorsed by Microsoft.
Question 1 of 42
Your organization plans to use Voice of the Customer to send surveys to select groups of customers. You need to customize branding colors and logos for the surveys.
What should you do?
    Correct Answer: D

Question 2 of 42
You plan to create surveys for a multinational company that manages hotels. You must create a unique survey for each hotel location.
Which statement is true?
    Correct Answer: A

Question 3 of 42
You are creating a new survey with the Voice of the Customer Survey designer.
Which two statements regarding the Voice of the Customer Survey designer are true?
Each correct answer presents a complete solution.
    Correct Answer: B, C

Question 4 of 42
You need to implement Microsoft Power Bl to analyze and visualize data.
Which two actions can you perform?
Each correct answer presents a complete solution.
    Correct Answer: A, D

Question 5 of 42
You enable feedback for a Voice of the Customer survey.
What is the total number of questions allowed for the survey?
    Correct Answer: A