Microsoft Dynamics 365 for Customer Service

Here you have the best Microsoft MB2-718 practice exam questions

You have 42 total questions across 9 pages (5 per page)
These questions were last updated on February 18, 2026
This site is not affiliated with or endorsed by Microsoft.

Question 1 of 42

Your organization plans to use Voice of the Customer to send surveys to select groups of customers. You need to customize branding colors and logos for the surveys.
What should you do?

Modify Voice of the Customer survey themes.

Configure system settings.

Modify Microsoft Dynamics 365 themes.

Update Voice of the Customer piped data.

Question 2 of 42

Which three actions can you perform by using editable grids?
Each correct answer presents a complete solution.

Update a lookup field to a custom entity.

Edit records by using mobile clients.

Group records by a specific column.

Update a Customer Type lookup field.

Update the value of an Owner lookup field.

Question 3 of 42

You plan to create surveys for a multinational company that manages hotels. You must create a unique survey for each hotel location.
Which statement is true?

You can capture up to 10,000 survey responses per day.

You can store unlimited survey responses over time.

You can publish a maximum of 200 surveys.

All surveys must use the same theme.

Question 4 of 42

You are creating a new survey with the Voice of the Customer Survey designer.
Which two statements regarding the Voice of the Customer Survey designer are true?
Each correct answer presents a complete solution.

The Complete page must always display last.

The Welcome page must always display first.

Surveys can have up to three pages.

Surveys can contain unlimited questions.

Question 5 of 42

You need to implement Microsoft Power Bl to analyze and visualize data.
Which two actions can you perform?
Each correct answer presents a complete solution.

Use iframes to display content.

Implement custom visualizations.

Use a file that is stored in Microsoft OneDrive as a data source.

Display the most recent version of the data always.

About the Microsoft MB2-718 Certification Exam

About the Exam

The Microsoft MB2-718 (Microsoft Dynamics 365 for Customer Service) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 42 practice questions across 9 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our MB2-718 questions are regularly updated to reflect the latest exam objectives.