Microsoft Dynamics 365 for Sales

Here you have the best Microsoft MB2-717 practice exam questions

You have 50 total questions to study from
Each page has 5 questions, making a total of 10 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on November 1, 2025
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Question 1 of 50

You are a technical support specialist for your company.
The Companys sales staff are issued a company laptop to use when interfacing with Microsoft Dynamics 365. They need to integrate their smart phones with
Microsoft Dynamics 365 as well. Many of their phones, however, do not have a supported web browser.
What should you suggest to meet this sales staffs need?

Advise them to run the Microsoft Dynamics 365 web app on their phones.

Advise them to use the web client to access Microsoft Dynamics 365 from their phones.

Advise them to download the Microsoft Dynamics 365 App from the Office 365 Admin portal.

Advise them to download the Microsoft Dynamics 365 App from their phone’s store.

Correct Answer: D

Question 2 of 50

You are a sales manager for a large company that is about to implement Microsoft Dynamics 365.
A company called Fabrikam, Inc. has three divisions within the company that purchase services from your firm.
You have created an account record for each of the three divisions and for Fabrikam, Inc. and need to link the records.
How should you set up the records to properly link the record for Fabrikam, Inc. with its three divisions using Microsoft Dynamics 365 account management?

Fabrikam, Inc. is a Primary Contact.

Fabrikam, Inc. is a Parent account.

Fabrikam, Inc. is a Parent Customer.

Fabrikam, Inc. is a Child account.

Correct Answer: B

Question 3 of 50

You are a sales support specialist for a company that utilizes Microsoft Dynamics 365.
You are going through the many records of their current database and inputting this data into Microsoft Dynamics 365.
Which instance below would be created as an Opportunity record in Microsoft Dynamics 365?

A person who calls into the company after receiving a mass mailing advertising from your company.

A person who has prequalified for a mortgage and wants to utilize a real estate agent to look at property.

A person who signs a contract to purchase three cases of your product on a quarterly basis for 2 years.

A list of people supplied by a marketing research firm that matches your target market.

Correct Answer: B

Question 4 of 50

You are a sales professional for an insurance company.
You have been working with a potential customer who was identified in Microsoft Dynamics 365 as an Opportunity. That customer has just signed a coverage agreement.
How should you now modify the status of the designated Opportunity record?

close the opportunity as Lost

delete the opportunity record, and create a customer record

close the opportunity as Won

delete the opportunity record, and create a contact record

Correct Answer: C

Question 5 of 50

You are a new sales executive for a company that utilizes Microsoft Dynamics 365.
You have begun tracking your activities in Microsoft Dynamics 365. You have completed the activities for one of your customers.
How will the activity state of the designated tasks be modified to reflect the fulfillment of these activities?

You must manually change the activity state to Canceled.

The activity state will update automatically when the associated opportunity is won.

The activity state will update automatically when the associated sale order is complete.

You must manually change the activity state to Completed.

Correct Answer: D