Microsoft Dynamics 365 Fundamentals Customer Engagement Apps

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This questions were last updated on May 25, 2025
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Question 1 of 181

Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Customer Voice survey

Customer Service Hub

Enterprise Asset Management

Event management

Correct Answer: A, D

Dynamics 365 Marketing includes components that are specifically designed to help manage marketing activities. 'Customer Voice survey' is a tool used to gather customer feedback and insights, which is a vital part of understanding customer needs and running effective marketing campaigns. 'Event management' is another crucial component as it helps in organizing and managing events, which are key marketing activities for engagement and lead generation. On the other hand, 'Customer Service Hub' is part of Dynamics 365 Customer Service, and 'Enterprise Asset Management' is related to Field Service, not Marketing.

Question 2 of 181

DRAG DROP -

A company uses Dynamics 365 Marketing.

Marketing team members must be able to group related customers for campaigns, market research, and surveys.

What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

Correct Answer:

Box 1:

You cannot use marketing segments in a campaign.

Box 2:

You can only use one type of marketing list (a subscription list) for customer journeys. You can use any type of marketing segment for customer journeys.

Reference:

https://docs.microsoft.com/en-gb/dynamics365/marketing/segments-vs-lists

Question 3 of 181

HOTSPOT -

A company plans to implement Dynamics 365 Marketing.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:

Reference:

https://docs.microsoft.com/en-gb/dynamics365/marketing/segmentation-lists-subscriptions

Question 4 of 181

HOTSPOT -

A company has implemented Dynamics 365 Marketing.

You need to implement apps to meet the company's business requirements.

Which app should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Correct Answer:

Reference:

https://docs.microsoft.com/en-gb/dynamics365/marketing/overview https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration

Question 5 of 181

A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.

Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Generate leads from LinkedIn.

Create email templates for LinkedIn messages.

Schedule and publish social posts.

Create and publish events on LinkedIn.

Correct Answer: A, C

The company can generate leads from LinkedIn and schedule and publish social posts using out-of-the-box features in Dynamics 365 Marketing integrated with LinkedIn Campaign Manager. Creating email templates for LinkedIn messages is not supported as email templates in Dynamics 365 are for their email application, and creating and publishing events directly on LinkedIn is not an out-of-the-box feature either.