Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Here you have the best Microsoft MB-910 practice exam questions

  • You have 229 total questions across 46 pages (5 per page)
  • These questions were last updated on February 14, 2026
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Question 1 of 229
Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer

Suggested Answer

The suggested answer is A, D.

Dynamics 365 Marketing includes components that are specifically designed to help manage marketing activities. 'Customer Voice survey' is a tool used to gather customer feedback and insights, which is a vital part of understanding customer needs and running effective marketing campaigns. 'Event management' is another crucial component as it helps in organizing and managing events, which are key marketing activities for engagement and lead generation. On the other hand, 'Customer Service Hub' is part of Dynamics 365 Customer Service, and 'Enterprise Asset Management' is related to Field Service, not Marketing.

Community Votes9 votes
ADSuggested
89%
AB
11%
Question 2 of 229
DRAG DROP -
A company uses Dynamics 365 Marketing.
Marketing team members must be able to group related customers for campaigns, market research, and surveys.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Exam MB-910: Question 2 - Image 1
Answer

Suggested Answer

Box 1:
You cannot use marketing segments in a campaign.
Box 2:
You can only use one type of marketing list (a subscription list) for customer journeys. You can use any type of marketing segment for customer journeys.
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/segments-vs-lists Exam MB-910: Question 2 - Image 2
Question 3 of 229
HOTSPOT -
A company plans to implement Dynamics 365 Marketing.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Exam MB-910: Question 3 - Image 1
Answer

Suggested Answer

Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/segmentation-lists-subscriptions Exam MB-910: Question 3 - Image 2
Question 4 of 229
HOTSPOT -
A company has implemented Dynamics 365 Marketing.
You need to implement apps to meet the company's business requirements.
Which app should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Exam MB-910: Question 4 - Image 1
Answer

Suggested Answer

Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/overview https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration Exam MB-910: Question 4 - Image 2
Question 5 of 229
A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer

Suggested Answer

The suggested answer is A, C.

The company can generate leads from LinkedIn and schedule and publish social posts using out-of-the-box features in Dynamics 365 Marketing integrated with LinkedIn Campaign Manager. Creating email templates for LinkedIn messages is not supported as email templates in Dynamics 365 are for their email application, and creating and publishing events directly on LinkedIn is not an out-of-the-box feature either.

Community Votes6 votes
ACSuggested
100%

About the Microsoft MB-910 Certification Exam

About the Exam

The Microsoft MB-910 (Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 229 practice questions across 46 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our MB-910 questions are regularly updated to reflect the latest exam objectives.