Microsoft Dynamics 365 for Field Service

Here you have the best Microsoft MB-240 practice exam questions

  • You have 251 total questions to study from
  • Each page has 5 questions, making a total of 51 pages
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  • This questions were last updated on October 19, 2025
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Question 1 of 251
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create the Holiday Schedule.
Does this meet the goal?
    Correct Answer: B

    The solution does not meet the goal because it lacks the necessary steps to set the resource hourly rate and define the resource work hours. Additionally, while creating the holiday schedule is useful, it is more appropriate to refer to it as setting up business closures for holidays to ensure accurate cost calculations. Without these configurations, capturing the cost of work order bookings accurately is incomplete.

Question 2 of 251
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates.
Does this meet the goal?
    Correct Answer: B

    To accurately capture the cost of work order bookings, it is essential to not only implement the listed configurations but also set resource work hours. Without setting resource work hours, the system cannot accurately compute the cost based on the different Resource Pay Types at various times like regular, holiday, or overtime hours. Hence, the solution as presented does not meet the goal as it lacks the configuration of resource work hours.

Question 3 of 251
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates and Work Hours.
Does this meet the goal?
    Correct Answer: A

    To accurately capture the cost of work order bookings in Dynamics 365 for Field Service, it is essential to have a detailed configuration of resource pay types and their respective rates. The solution proposed involves creating different Resource Pay Types such as regular, holiday, overtime, travel, and breaks, which covers various scenarios encountered during work order bookings. Assigning an Hourly Markup percentage to each Resource Pay Type ensures that the costs are accurately calculated based on the type of work performed. Additionally, creating Bookable Resources with Hourly Rates and Work Hours aligns the labor costs correctly. Creating Business Closures helps manage non-working days, contributing to more precise cost capturing. Therefore, the given solution meets the goal.

Question 4 of 251
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Agreement Products
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence
Does this meet the goal?
    Correct Answer: B

    The given solution defines the steps to be taken for automatic generation of work orders and recurring invoices. However, the option mentions 'Define Agreement Products,' which is not an existing functionality within Dynamics 365 for Field Service. Only 'Invoice Products' should be defined within the 'Invoice Setup.' Therefore, the solution as presented does not meet the goal.

Question 5 of 251
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Booking Setup
3) Create Invoice Setup
4) Set Auto Generate Invoice = Yes
5) Populate Generate Agreement Invoices X Days in Advance
Does this meet the goal?
    Correct Answer: B

    To achieve the goal of automatically generating work orders based on agreements and sending invoices on a recurring basis, it is essential to include the step of setting up booking recurrence. Without defining booking recurrence, the system will not be able to automatically generate work orders at regular intervals. Additionally, there is no specific option to set 'Auto Generate Invoice' in Dynamics 365 for Field Service; the terminology generally used is 'auto-generate work orders.' Consequently, only creating an agreement, defining a booking setup, creating an invoice setup, setting an undefined invoice auto-generate option, and populating 'Generate Agreement Invoices X Days in Advance' will not meet the stated goal completely.