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Microsoft Dynamics 365 Customer Engagement Core

Here you have the best Microsoft MB-200 practice exam questions

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  • These questions were last updated on June 4, 2026
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Question 1 of 126

You are a Dynamics 365 for Customer Service system administrator.

Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have setGlobal Auditing to On.

You need to verify compliance standards.

Which data items will be included in the audit log?

Answer

Suggested Answer

The suggested answer is C.

Auditing in Dynamics 365 for Customer Service can be configured at the entity and field level. Only entities and fields where auditing has been explicitly enabled will be included in the audit log. Therefore, the data items that will be included in the audit log are entities and fields with auditing enabled.

Community Votes3 votes
CSuggested
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Question 2 of 126

A company identifies a new opportunity.

Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint, but some associates do not have access to Dynamics 365 for Sales.

You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data.

Which tool should you use?

Answer

Suggested Answer

The suggested answer is E.

To enable collaboration on a single platform that integrates directly with Dynamics 365 data, Microsoft Office 365 Groups is the most suitable tool. It provides a unified space for team communication, file sharing, and collaboration, and it integrates seamlessly with both Microsoft SharePoint and Dynamics 365 for Sales. This allows users to access shared resources and maintain organization without requiring separate access to Dynamics 365 for Sales for each user.

Question 3 of 126

You are a Dynamics 365 for Customer Service system administrator.

A user experiences slow performance when using Dynamics 365.

You need to check the latency of the environment.

What should you do?

Answer

Suggested Answer

The suggested answer is D.

To check the latency of the Dynamics 365 environment, the appropriate course of action is to run the Dynamics 365 Diagnostics tool. This tool is specifically designed to diagnose and troubleshoot performance issues in Dynamics 365, including measuring the latency and providing insights into potential causes and solutions for slow performance.

Question 4 of 126

You are a Dynamics 365 for Customer Service system administrator.

You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:

  • Post product experience information to forums.
  • Enter issues in an online support center.

Enter ideas for future products.

Exam MB-200: Question 4 - Image 1

Which type of portal should you implement?

Answer

Suggested Answer

The suggested answer is D.

For a Dynamics 365 portal that allows customers to post product experience information to forums, enter issues in an online support center, and enter ideas for future products, the appropriate choice is the Community portal. The Community portal in Dynamics 365 is designed to support such features as forums, blogs, idea submission, and case management, making it the suitable option for the described requirements.

Question 5 of 126

DRAG DROP -

You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances.

You need to import changes from the Sandbox instance to each of the Production instances with different requirements.

Which types of solutions should you use? To answer, drag the appropriate solution types to the correct requirements. Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

Exam MB-200: Question 5 - Image 1
Answer

Suggested Answer

Exam MB-200: Question 5 - Image 2

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