Building Business Specialist Skills

Here you have the best Cisco 820-427 practice exam questions

You have 57 total questions to study from
Each page has 5 questions, making a total of 12 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on October 13, 2025
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Question 1 of 57

DRAG DROP -
Select and Place:

Correct Answer:

Question 2 of 57

What two statements are true about Key Performance Indicators (KPIs)? (Choose two.)

A KPI is a quantifiable metric of the performance of essential operations and/or processes in an organization.

A KPI provides the focal point for identifying how much risk a company can take in trying to avoid government fines.

A KPI could reflect the performance of Service Providers in achieving their goals and objectives.

KPIs are based on judgment, and therefore should be used carefully when defining the value of a technology solution.

Correct Answer: A, C

Question 3 of 57

Which is a critical first step when thinking about how to communicate technical content to a senior business manager?

Identify a person on her staff who can explain details.

Listen to the customer to understand her KPIs.

Plan out your message to explain potential options.

Draft a high level message using language pulled from the top IT vendors.

Correct Answer: B

Question 4 of 57

Your company wants to increase sales by selling in new countries and by getting more repeat orders and revenue from current customers. What is one technique that can help to communicate how technology solutions can improve business outcomes?

Prepare a detailed cause and effect model.

Benchmark different technology solutions to identify the best mix of hardware and software.

Prepare a visual diagram showing the current business operation and possible future scenarios with different technology solutions in place.

Create a document that has a summary of current problems followed by detailed descriptions of technology features that reduce operating costs.

Correct Answer: C

Question 5 of 57

When asked about IT skills gaps, where does "Speak business language" fall in a list of concerns?

"Speak business language" would be helpful to improve, but not among the most critical gaps.

The ranking varies depending on the industry and whether the business person is new in their job.

"Speak business language" is consistently mentioned as a top concern for IT professionals.

"Speak business language" is a very low priority but moving higher because business people need to learn the terms for technologies like cloud.

Correct Answer: C