Implementing andSupporting Cisco Unified Contact Center Enterprise

Here you have the best Cisco 600-460 practice exam questions

You have 66 total questions to study from
Each page has 5 questions, making a total of 14 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on October 10, 2025
This site is not affiliated with or endorsed by Cisco.

Question 1 of 66

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

dbagent

opcs

ccagent

mds

Correct Answer: C

Question 2 of 66

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

100 ms, 3 heartbeats

100 ms, 5 heartbeats

400 ms, 3 heartbeats

400 ms, 5 heartbeats

The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator

Correct Answer: B

Question 3 of 66

You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?

The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.

The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.

The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.

Each side synchronized its data from the logger using SQL replication.

Correct Answer: A

Question 4 of 66

When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

Cisco Unified ICM call router and logger

Cisco Unified ICM call router and administrative workstation

Cisco Unified ICM call router and peripheral gateway

administrative workstation and HDS-DDS

Correct Answer: C

Question 5 of 66

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

The system stops routing calls because it cannot function without a private network.

The private network data is rerouted automatically over the visible network.

Both call routers go active and attempt to split the system until the private network is restored.

The system continues to operate but with only one call router in simplex mode.

Correct Answer: D