Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

Here you have the best Cisco 500-450 practice exam questions

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Each page has 5 questions, making a total of 19 pages
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This questions were last updated on October 12, 2025
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Question 1 of 91

When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

Cisco Unified ICM call router and logger

Cisco Unified ICM call router and administrative workstation

Cisco Unified ICM call router and peripheral gateway

administrative workstation and HDS-DDS

Correct Answer: C

Question 2 of 91

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

The system stops routing calls because it cannot function without a private network.

The private network data is rerouted automatically over the visible network.

Both call routers go active and attempt to split the system until the private network is restored.

The system continues to operate but with only one call router in simplex mode.

Correct Answer: D

Question 3 of 91

Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

No network VRU is configured for the routing client.

VRU PIM just got out of service.

Incorrect media file name.

Send to originator is not enabled.

Primary VRU peripheral gateway is out of service.

Correct Answer: A, B

Question 4 of 91

Refer to the exhibit.
Exam 500-450: Question 4 - Image 1

This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.

A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.

A VRU PG peripheral should be configured with a peripheral ID of 5000.

A network VRU should be configured with a label of maximum length 10 digits.

A PG explorer peripheral should be configured with a peripheral ID of 200.

Correct Answer: B, D

Question 5 of 91

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

Time zone was changed.

Secondary DNS was changed.

Hostname was changed.

Number of historical reports exceeded the system limits.

Cisco Unified Intelligence Center Publisher is not in service.

IP address was changed.

Primary NTP server was changed.

Number of concurrent real-time reports exceeded the system limits.

Correct Answer: A, C, F, G