Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

Here you have the best Cisco 500-450 practice exam questions

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This questions were last updated on January 29, 2026
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Question 1 of 95

In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)

A.

Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.

B.

Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.

C.

Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.

D.

Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.

E.

For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.

Suggested Answer: B, C

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Question 2 of 95

Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings.
Which service must be restarted for changes to take effect?

A.

Cluster Manager

B.

System Application Agent

C.

Cisco DB

D.

Cisco Tomcat

E.

Cisco Dirsync

Suggested Answer: D

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Question 3 of 95

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

A.

dbagent

B.

opcs

C.

ccagent

D.

mds

Suggested Answer: C

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Question 4 of 95

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

A.

100 ms, 3 heartbeats

B.

100 ms, 5 heartbeats

C.

400 ms, 3 heartbeats

D.

400 ms, 5 heartbeats

E.

The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator

Suggested Answer: B

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Question 5 of 95

When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

A.

Cisco Unified ICM call router and logger

B.

Cisco Unified ICM call router and administrative workstation

C.

Cisco Unified ICM call router and peripheral gateway

D.

administrative workstation and HDS-DDS

Suggested Answer: C

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