Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Here you have the best Cisco 500-445 practice exam questions

Question 1 of 55

Which User objects in Enterprise Chat and Email are mapped in UCCE?

Agent, Supervisor

Agent

Supervisor, Administrator

Agent, Supervisor, Administrator

Correct Answer: A

Question 2 of 55

How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?

60 minutes

120 minutes

240 minutes

24 hours

Correct Answer: A

Question 3 of 55

How is Chat Watchdog Interval used?

to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it

to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE

to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE

to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

Correct Answer: D

Question 4 of 55

Which CLI command verifies the authenticity and integrity of a downloaded ISO?

Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>

Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>

Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>

Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>

Correct Answer: D

Question 5 of 55

What is the default frequency value of ECE Monitors notification?

30 seconds

60 seconds

120 seconds

30 minutes

60 minutes

90 minutes

Correct Answer: A