Advanced Administration and Reporting of Contact Center Enterprise

Here you have the best Cisco 500-443 practice exam questions

You have 60 total questions to study from
Each page has 5 questions, making a total of 12 pages
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This questions were last updated on January 27, 2026
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Question 1 of 60

What should a Call Type be mapped to for successful call routing?

A.

Routing Client

B.

Scheduled Script

C.

Dialed number

D.

Default Label

Suggested Answer: A

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Question 2 of 60

Which device access is needed to manage agent phones for UCCE/PCCE?

A.

CUCM Admin

B.

CCE Web Admin tool

C.

Config Manager tool

D.

Finesse Admin

Suggested Answer: A

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Question 3 of 60

Which two components exchange data between Expanded Call Context Variables? (Choose two.)

A.

CCE and Finesse

B.

CVP and Finesse

C.

Finesse and VXML Server

D.

CUCM and PCCE

E.

CCE and CVP

Suggested Answer: B, E

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Question 4 of 60

Which two call transfers are supported in PCCE Deployments? (Choose two.)

A.

SRTP Refer

B.

Release VXML Trunk Transfer

C.

CCE Managed Transfer

D.

CUCM Destination Transfer

E.

SIP Refer

Suggested Answer: C, E

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Question 5 of 60

What is the role of CVP in UCCE/PCCE?

A.

interface between CUBE and UCCE/PCCE

B.

queuing and self-service IVR

C.

call routing brain of PCCE/UCCE

D.

plays IVR Prompts to Callers

Suggested Answer: B

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