Designing Cisco Unified Contact Center Enterprise (UCCED)

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This questions were last updated on January 30, 2026
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Question 1 of 93

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal?
(Choose three.)

A.

transfer call routing from agent to agent

B.

CTI data on Cisco Agent Desktop screen pop

C.

Courtesy Callback

D.

Cisco Mobile Agents

E.

Cisco Extension Mobility for agents

F.

call queuing

Suggested Answer: A, D, E

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Question 2 of 93

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

A.

Silent Monitor inbound voice calls

B.

secure communication using flow around mode

C.

NAT for address hiding

D.

normalize SIP messages using SIP profiles

E.

record calls by forking the media using build-in-bridge

F.

demarcation point between networks

Suggested Answer: C, D, F

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Question 3 of 93

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

A.

SIP REFER label and SigDigits

B.

SIP REFER with ICM router requery

C.

SIP REFER with ICM script Send To VRU node

D.

SIP REFER with custom SIP header

E.

SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label

F.

SIP REFER with ECC variable user.sip.transfer

Suggested Answer: A, C, D

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Question 4 of 93

In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)

A.

Treat the call with Dialed Number Default Label.

B.

Queue the call and play a message, then release the call.

C.

Treat the call with System Default Label.

D.

Terminate the call with a Dialog Fail or RouteEnd.

E.

Transfer calls to an available IVR port.

F.

Send a Release Message to the routing client.

G.

Offer Courtesy Callback to the caller, then terminate the call.

H.

Transfer the call to the Cisco Unified Communications Manager hunt group.

Suggested Answer: A, C, D, F

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Question 5 of 93

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

A.

administration server

B.

real-time data server

C.

analytical server

D.

recording server

E.

static server

F.

performance server

Suggested Answer: A, B

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