Deploying Cisco Unified Contact Center Express

Here you have the best Cisco 500-052 practice exam questions

  • You have 88 total questions to study from
  • Each page has 5 questions, making a total of 18 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on October 14, 2025
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Question 1 of 88
What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications
Manager?
    Correct Answer: C

Question 2 of 88
You are designing a Cisco Unified Contact Center Express system with four requirements:
✑ 250 configured agents
✑ 150 agents maximum logged in at any given time
✑ 30 agents able to make outbound calls
✑ 20 agents able to answer emails
How many premium seats should be purchased?
    Correct Answer: A

Question 3 of 88
What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?
    Correct Answer: C

Question 4 of 88
A preview outbound dialer uses which source and destination resources?
    Correct Answer: B

Question 5 of 88
If you use skills-based routing, where is the agent selection criteria defined?
    Correct Answer: A