Unified Communications Contact Center Express Implementation - UCCX

Here you have the best Cisco 500-051 practice exam questions

  • You have 49 total questions to study from
  • Each page has 5 questions, making a total of 10 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on October 15, 2025
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Question 1 of 49
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agents CRM desktop application. The keystroke macro will also initiate the
CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
    Correct Answer: B

Question 2 of 49
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via
Cisco Agent Desktop in this scenario?
    Correct Answer: C

Question 3 of 49
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

Page 5 -
    Correct Answer: A, D

Question 4 of 49
Which tool allows partners to perform these actions?
1.validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration
2.recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)
    Correct Answer: D

Question 5 of 49
What does it mean for a variable in the Application Editor to be defined as a parameter?
    Correct Answer: B