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Implementing Cisco Collaboration Cloud Customer Experience (CLCCE)

Here you have the best Cisco 300-830 practice exam questions

Preview the first 5 of 60 questions for free
These questions were last updated on June 3, 2026
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Question 1 of 60

A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

Associate agents directly with the queue.

Assign call distribution groups to queues.

Assign skill profile directly to agents.

Associate skill criteria to the queues.

Assign skill criteria to the agent teams that are grouped into call distribution groups.

Question 2 of 60

An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment. Which two configurations are required? (Choose two.)

Add the agent to the outbound team.

default outdial Automatic Number Identification at the tenant level

Automatic Number Identification in Flow Designer

Assign a wrap-up reason to the outdial queue.

Enable Outdial on a desktop profile.

Question 3 of 60

An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

Bridged Transfer node

HTTP Request node

Blind Transfer node

GoTo node

Question 4 of 60

DRAG DROP -
An engineer is designing a Cisco Webex Contact Center call queue. Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.
Exam 300-830: Image 1

Question 5 of 60

A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail. Which configuration meets this requirement?

Adjust the contact center’s RONA timer with a duration longer than the number of rings set for the agent’s voicemail.

Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.

Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent’s voicemail.

Disable the voicemail setting that forwards unanswered calls to the agent’s voicemail.

Question 6 of 60

Which of the following best describes the approach used when configuring high availability across multiple regions to ensure minimal downtime during failover events?

Deploy active-active clusters with cross-region replication and automated DNS failover to maintain service continuity

Use a single-region deployment with periodic manual snapshots for disaster recovery purposes

Configure load balancers in each region with independent database instances and no synchronization

Implement cold standby servers that require manual intervention to activate during outages

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