Cisco Certified Support Technician (CCST) IT Support

Here you have the best Cisco 100-140 practice exam questions

  • You have 73 total questions across 15 pages (5 per page)
  • These questions were last updated on March 13, 2026
  • This site is not affiliated with or endorsed by Cisco.
Question 1 of 73
DRAG DROP -
Move all the problem-solving steps to the answer area and place them in the correct order.
Exam 100-140: Question 1 - Image 1
Answer

Suggested Answer

Exam 100-140: Question 1 - Image 2
Question 2 of 73
A user calls help desk to report that they cannot connect to the company's internal WiFi network.
The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.
What should the technician do next?
Answer

Suggested Answer

The suggested answer is D.

Question 3 of 73
You are a help desk technician at Healthy Eats. The company has 1000 employees in multiple locations. An end user calls you via telephone and states the following:
I am Jane Doe with the Accounting Department. I have forgotten my password, and I have a huge deadline approaching. I need you to reset my password as soon as possible so that payroll checks can be issued.
What should you do?
Answer

Suggested Answer

The suggested answer is C.

Question 4 of 73
You resolve a customer's printing issue.
How should you document the incident?
Answer

Suggested Answer

The suggested answer is A.

Question 5 of 73
DRAG DROP -
Joe calls in to report internet outages. A customer service technician enters the trouble ticket shown below. Review the trouble ticket below and classify which parts of this ticket follow documentation best practices.
Exam 100-140: Question 5 - Image 1
Move the description to each label to identify whether the part of the documentation referenced by the label meets documentation best practices or does not meet documentation correct practices.
Note: You will receive partial credit for each correct answer.
Exam 100-140: Question 5 - Image 2
Answer

Suggested Answer

Exam 100-140: Question 5 - Image 3

About the Cisco 100-140 Certification Exam

About the Exam

The Cisco 100-140 (Cisco Certified Support Technician (CCST) IT Support) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 73 practice questions across 15 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our 100-140 questions are regularly updated to reflect the latest exam objectives.