Avaya Workforce Optimization Select Implementation and Support Exam

Here you have the best Avaya 7765X practice exam questions

You have 66 total questions to study from
Each page has 5 questions, making a total of 14 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on December 10, 2025
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Question 1 of 66

What are three ways to assign eLearning courses/quizzes? (Choose three.)

Question 2 of 66

What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)

A.

They can decline the evaluation.

B.

They can appeal the evaluation.

C.

They can escalate it with the superior.

D.

They can click on the disagree button in the evaluation view mode.

Correct Answer: B, C

Question 3 of 66

In Employee Manager, which Bulk Action is not possible?

A.

Bulk Change the Supervisor Association

B.

Bulk Change of Privileges

C.

Bulk Change of Queue Association

D.

Bulk Change the Recording Configuration A

Correct Answer:

Question 4 of 66

When an Interaction is Flagged for QA, where can the QA Analyst see this interaction?

Question 5 of 66

In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)

A.

by utilizing the API calls provided by a third party

B.

by using Desktop Monitor > Learning Console

C.

by manually entering into MS Excel and import back into application

D.

by managing the Tags feature in the application BD

Correct Answer: