Avaya Aura Experience Portal with POM Implementation and Maintenance Exam

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This questions were last updated on October 27, 2025
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Question 1 of 38

In the "Generate UCID" field on the Application Launch Settings Advanced Parameters is set to "yes", which three statements are true? (Choose three.)

For blind and supervised transfers (using CCXML tag), the MPP uses the same UCID as the call being transferred.

The MPP adds a two-digit application identifier to the UCID received from the CM.

For Bridge and Outcalls, MPP will generate a new UCID.

The UCID generated by the MPP overrides the CM UCID.

If the CM does not pass a UCID to Experience Portal, the MPP server generates a UCID.

Correct Answer: B, C, D

Question 2 of 38

Which statement describes Agent blending?

Agent blending is the process of acquiring agents when an outbound service level is at risk.

Agent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.

Agent blending is the process of acquiring an agent for a job in a campaign.

Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.

Correct Answer: D

Question 3 of 38

Which IP address is used by EPM to access or communicate with the MPP?

Network Address (VoIP)

Host Address

Network Address (MRCP)

Network Address (AppSvr)

Correct Answer: B

Question 4 of 38

Which IP address is used by the speech servers to communicate with the MPP when processing ASR and TTS transactions?

Network Address (AppSvr)

Network Address (VoIP)

Host Address

Network Address (MRCP)

Correct Answer: D

Question 5 of 38

Which component acts as the controller for all H.323 VoIP connections in an Avaya Aura Experience Portal (AAEP) system?

The proxy server on the Communication Manager

The gatekeeper on the Communication Manager

The gatekeeper on the Session Manager

The proxy server on the Session Manager

Correct Answer: B