Avaya Aura Experience Portal with POM Implementation and Maintenance Exam

Here you have the best Avaya 3314 practice exam questions

You have 62 total questions across 13 pages (5 per page)
These questions were last updated on February 15, 2026
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Question 1 of 62

In the "Generate UCID" field on the Application Launch Settings Advanced Parameters is set to "yes", which three statements are true? (Choose three.)

A.

For blind and supervised transfers (using CCXML tag), the MPP uses the same UCID as the call being transferred.

B.

The MPP adds a two-digit application identifier to the UCID received from the CM.

C.

For Bridge and Outcalls, MPP will generate a new UCID.

D.

The UCID generated by the MPP overrides the CM UCID.

E.

If the CM does not pass a UCID to Experience Portal, the MPP server generates a UCID.

Suggested Answer: B, C, D

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Question 2 of 62

When the AvayaÂ® Experience Portal (AAEP) software receives a call, what starts the associated speech application that controls the call flow?

A.

ASR

B.

TTS

C.

MPP

D.

EPM

Suggested Answer: C

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Question 3 of 62

When settings up a single server Avaya AuraÂ® Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.
Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?

A.

Add the MPP and enter the IP address associated with the network interface on the MPP from the MPP Servers page, which is used to connect to the speech server in the Network Address (MRCP) field.

B.

Use the default entry in the Network Address (AppSvr) field from the EPM Servers page.

C.

Add the MPP and then enter the speech server IP address in the Network Address (AppSvr) field from the MPP Servers page.

D.

Enter the IP address of the speech server in the Network Address (MRCP) field from the EPM Servers page.

Suggested Answer: A

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Question 4 of 62

Which two types of connections does the Experience Portal Short Message Service channel support? (Choose two.)

A.

HTML

B.

IMAP4

C.

SMPP

D.

POP3

E.

HTTP

Suggested Answer: C, E

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Question 5 of 62

Which statement describes Agent blending?

A.

Agent blending is the process of acquiring agents when an outbound service level is at risk.

B.

Agent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.

C.

Agent blending is the process of acquiring an agent for a job in a campaign.

D.

Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.

Suggested Answer: D

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About the Avaya 3314 Certification Exam

About the Exam

The Avaya 3314 (Avaya Aura Experience Portal with POM Implementation and Maintenance Exam) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 62 practice questions across 13 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our 3314 questions are regularly updated to reflect the latest exam objectives.