Avaya Aura Communication Applications

Here you have the best Avaya 7230X practice exam questions

  • You have 88 total questions across 18 pages (5 per page)
  • These questions were last updated on February 16, 2026
  • This site is not affiliated with or endorsed by Avaya.
Question 1 of 88

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
Answer

Suggested Answer

The suggested answer is D.

Community Votes

No votes yet

Join the discussion to cast yours

Question 2 of 88

Which statement about Avaya Tier 2/Business Partners is true?
Answer

Suggested Answer

The suggested answer is D.

Community Votes

No votes yet

Join the discussion to cast yours

Question 3 of 88

A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.
Which Discipline in 8D Methodology describes the action of the Network Administrator?
Answer

Suggested Answer

The suggested answer is D.

In the 8D Methodology, D1 refers to establishing a team. This involves forming a group with the necessary knowledge and expertise to address the problem. Since the Network Administrator is reaching out to colleagues with experience in similar problems, this corresponds to the action of establishing a team to tackle the issue.

Community Votes

No votes yet

Join the discussion to cast yours

Question 4 of 88

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?
Answer

Suggested Answer

The suggested answer is B.

In the 8D Methodology, D7 refers to Prevent Recurrence. This discipline involves modifying management systems, operating systems, practices, and procedures to prevent the problem from recurring. Reporting a case including the root cause and resolution in the Knowledge Base aligns with the purpose of D7, which aims at capturing lessons learned for future reference and preventing similar issues from happening again.

Community Votes

No votes yet

Join the discussion to cast yours

Question 5 of 88

Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)
Answer

Suggested Answer

The suggested answer is A, E.

The 8D Troubleshooting Methodology consists of eight steps that provide a logical and structured approach to identifying, isolating, and resolving issues. Additionally, the methodology ensures a thorough analysis of a failure, implements containment actions, and establishes measures for full resolution and future prevention. This methodology does not primarily focus on speed, nor does it specifically address the resolution of third-party integration issues or operational guarantees post-implementation.

Community Votes

No votes yet

Join the discussion to cast yours

About the Avaya 7230X Certification Exam

About the Exam

The Avaya 7230X (Avaya Aura Communication Applications) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 88 practice questions across 18 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our 7230X questions are regularly updated to reflect the latest exam objectives.