Avaya Aura Communication Applications

Here you have the best Avaya 7230X practice exam questions

You have 71 total questions to study from
Each page has 5 questions, making a total of 15 pages
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This questions were last updated on October 11, 2025
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Question 1 of 71

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

Identify a patch to fix the problem.

Update the Knowledge Management database.

Implement a solution.

Determine the cause.

Correct Answer: D

Question 2 of 71

Which statement about Avaya Tier 2/Business Partners is true?

They immediately escalate to Tier 3 as issue is encountered.

They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.

They isolate issue, resolve issue then escalate to Tier 3 for corrective action.

They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.

Correct Answer: D

Question 3 of 71

A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.
Which Discipline in 8D Methodology describes the action of the Network Administrator?

Correct Answer: D

In the 8D Methodology, D1 refers to establishing a team. This involves forming a group with the necessary knowledge and expertise to address the problem. Since the Network Administrator is reaching out to colleagues with experience in similar problems, this corresponds to the action of establishing a team to tackle the issue.

Question 4 of 71

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?

Correct Answer: B

In the 8D Methodology, D7 refers to Prevent Recurrence. This discipline involves modifying management systems, operating systems, practices, and procedures to prevent the problem from recurring. Reporting a case including the root cause and resolution in the Knowledge Base aligns with the purpose of D7, which aims at capturing lessons learned for future reference and preventing similar issues from happening again.

Question 5 of 71

Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

It is eight steps that guarantee a logical way to isolate an issue.

It is eight steps that ensure a faster time to resolution.

It is eight steps used to guarantee systems are operational after an implementation.

It is eight steps that define how to escalate third-party integration issues.

It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.

Correct Answer: A, E

The 8D Troubleshooting Methodology consists of eight steps that provide a logical and structured approach to identifying, isolating, and resolving issues. Additionally, the methodology ensures a thorough analysis of a failure, implements containment actions, and establishes measures for full resolution and future prevention. This methodology does not primarily focus on speed, nor does it specifically address the resolution of third-party integration issues or operational guarantees post-implementation.