Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam

Here you have the best Avaya 7491X practice exam questions

  • You have 65 total questions to study from
  • Each page has 5 questions, making a total of 13 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on October 27, 2025
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Question 1 of 65
Which of the following is important when considering regular call center operations?
    Correct Answer: A

Question 2 of 65
Refer to the exhibit.
Exam 7491X: Question 2 - Image 1
Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
    Correct Answer: C

Question 3 of 65
Refer to the exhibit.
Exam 7491X: Question 3 - Image 1
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
    Correct Answer: C

Question 4 of 65
Which two vector variable types are strictly global in scope? (Choose two.)
    Correct Answer: C, E

Question 5 of 65
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.
Which command would you use to do this?
    Correct Answer: D