Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam

Here you have the best Avaya 7491X practice exam questions

  • You have 65 total questions across 13 pages (5 per page)
  • These questions were last updated on February 15, 2026
  • This site is not affiliated with or endorsed by Avaya.
Question 1 of 65
Which of the following is important when considering regular call center operations?
Suggested Answer: A

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Question 2 of 65
Refer to the exhibit.
Exam 7491X: Question 2 - Image 1
Exam 7491X: Question 2 - Image 2
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agents Automatic Number Identification
(ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
Suggested Answer: A

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Question 3 of 65
You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.
Which command do you use to do this?
Suggested Answer: D

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Question 4 of 65
To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.
Which command would be entered in the vector to accomplish this?
Suggested Answer: D

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Question 5 of 65
Refer to the exhibit.
Exam 7491X: Question 5 - Image 1
Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
Suggested Answer: C

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About the Avaya 7491X Certification Exam

About the Exam

The Avaya 7491X (Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 65 practice questions across 13 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our 7491X questions are regularly updated to reflect the latest exam objectives.