Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam

Here you have the best Avaya 7491X practice exam questions

  • You have 65 total questions to study from
  • Each page has 5 questions, making a total of 13 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on December 14, 2025
  • This site is not affiliated with or endorsed by Avaya.
Question 1 of 65
Which of the following is important when considering regular call center operations?
Correct Answer: A

Question 2 of 65
Refer to the exhibit.
Exam 7491X: Question 2 - Image 1
Exam 7491X: Question 2 - Image 2
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agents Automatic Number Identification
(ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
Correct Answer: A

Question 3 of 65
You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.
Which command do you use to do this?
Correct Answer: D

Question 4 of 65
To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.
Which command would be entered in the vector to accomplish this?
Correct Answer: D

Question 5 of 65
Refer to the exhibit.
Exam 7491X: Question 5 - Image 1
Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
Correct Answer: C