Which of the following is important when considering regular call center operations?
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Refer to the exhibit.
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agents Automatic Number Identification(ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.
Which command do you use to do this?
To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.
Which command would be entered in the vector to accomplish this?
Refer to the exhibit.
Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
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