Avaya Aura® Call Center Elite Implementation Exam

Here you have the best Avaya 7392X practice exam questions

You have 61 total questions across 13 pages (5 per page)
These questions were last updated on February 17, 2026
This site is not affiliated with or endorsed by Avaya.

Question 1 of 61

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?

Adjunct Routing

Network Call Redirection

Network Call Transfer

Look-Ahead Interflow

Question 2 of 61

For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

Question 3 of 61

A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports.
Which statement is true about this scenario?

BCMS has all the functions Call Management System (CMS) supports but with less capacity.

BCMS generates Split Reports and not Skills Reports.

BCMS does not support all Call Center Elite features.

BCMS is only offered for customers with a Basic Call Center package.

Question 4 of 61

What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

Automatic Number Identification (ANI)

Basic Call Management System (BCMS)

VuStats

Service Level Maximizer (SLM)

Question 5 of 61

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

the customized handling of incoming calls via programmed commands

the ability for supervisors to monitor an agent’s Automatic Call Distribution (ACD) calls

the ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

the conditional call treatment or routing based on parameters such as time of day, day of week, holidays, etc.

the ability to change the skills assigned to an agent

About the Avaya 7392X Certification Exam

About the Exam

The Avaya 7392X (Avaya Aura® Call Center Elite Implementation Exam) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 61 practice questions across 13 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our 7392X questions are regularly updated to reflect the latest exam objectives.