Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

Here you have the best Avaya 7391X practice exam questions

  • You have 68 total questions to study from
  • Each page has 5 questions, making a total of 14 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on December 15, 2025
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Question 1 of 68
Which three items are needed to properly configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)
Correct Answer: A, B, D

Question 2 of 68
When creating a vector directory number, or VDN, which four options must be configured to ensure that the call center works correctly? (Choose four.)
Correct Answer: A, B, D, E

Question 3 of 68
To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?
Correct Answer: B

Question 4 of 68
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?
Correct Answer: B

Question 5 of 68
A supervisor with console permission can enter an agents login ID, and add or remove an agents skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?
Correct Answer: E