Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

Here you have the best Avaya 7391X practice exam questions

You have 68 total questions across 14 pages (5 per page)
These questions were last updated on February 18, 2026
This site is not affiliated with or endorsed by Avaya.

Question 1 of 68

Which three items are needed to properly configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)

Question 2 of 68

When creating a vector directory number, or VDN, which four options must be configured to ensure that the call center works correctly? (Choose four.)

Question 3 of 68

To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

Use Analog announcements only

Set the queue field to Yes

Use external announcements

Create forced announcements

Question 4 of 68

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?

Question 5 of 68

A supervisor with console permission can enter an agents login ID, and add or remove an agents skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?

The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.

The agent’s COS must have the field "Add/Remove Agent Skills" set to y.

The supervisor’s class of restriction (COR) must have the field "Can Force a Work State Change" set to y.

The supervisors COS must have the field "Can Force a Work State Change" set to y.

The supervisors COR must have the field "Add/Remove Agent Skills" set to y.

About the Avaya 7391X Certification Exam

About the Exam

The Avaya 7391X (Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 68 practice questions across 14 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our 7391X questions are regularly updated to reflect the latest exam objectives.