Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

Here you have the best Avaya 7391X practice exam questions

You have 68 total questions to study from
Each page has 5 questions, making a total of 14 pages
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This questions were last updated on October 28, 2025
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Question 1 of 68

Which three items are needed to properly configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)

the Class of Restriction (COR)

the group extension

the trunk group number

the call distribution method

the Vector Directory Number (VDN)

Correct Answer: A, B, D

Question 2 of 68

A supervisor with console permission can enter an agents login ID, and add or remove an agents skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?

The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.

The agent’s COS must have the field "Add/Remove Agent Skills" set to y.

The supervisor’s class of restriction (COR) must have the field "Can Force a Work State Change" set to y.

The supervisors COS must have the field "Can Force a Work State Change" set to y.

The supervisors COR must have the field "Add/Remove Agent Skills" set to y.

Correct Answer: E

Question 3 of 68

With Expert Agent Selection (EAS), when is an agent’s internal login ID associated with a specific telephone?

when the station has Auto Answer enabled

when the agent logs in at that telephone

when the agent’s login ID is administered in the switch

when the telephone extension is configured on the station form

Correct Answer: B

Question 4 of 68

Which properties of the call center must be configured so that hunt groups are treated as skills for the Automatic Call Distribution (ACD)?

The skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to no

The skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no

The skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to yes

The skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to yes

Correct Answer: B

Question 5 of 68

Direct Agent calls are not getting counted correctly in Call Management System (CMS).
What must be administered so that Direct Agent calls are measured properly?

ead-mia

skill-level

Class of Service (COS)

Class of Restriction (COR)

Correct Answer: D