Avaya Aura Contact Center Implementation Exam

Here you have the best Avaya 6210 practice exam questions

You have 71 total questions to study from
Each page has 5 questions, making a total of 15 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on December 16, 2025
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Question 1 of 71

You have created a new application (script) in Orchestration Designer (OD).
Which configuration steps in OD will allow you to place a test call to the new application?

Select Application Routes > CDNs > Configured Routes > Select Application > Save

Select Application > Routes > Add Application > Save

Select Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application > Save

Select CDNs > Add Application > Save

Correct Answer: B

Question 2 of 71

From the High Availability (HA) utility under Configuration, which menu selection can be used to validate that the Active and Standby servers are running?

Notifications

CC Configuration

System

Server Mode

Correct Answer: C

Question 3 of 71

When performing a database restore, Avaya Aura Contact Center (AACC) services must be shut-down before starting the restore.
How are these services shut-down?

Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.

Use the System Control and Monitor utility to manually shut-down the services.

The database utility performs the shut-down automatically.

Use the Windows Services utility to manually shut-down the services.

Correct Answer: A

Question 4 of 71

A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup.
In which default location should the engineer look to determine the success of the backup?

C:\Contact Center\Logs\Common Components\DBMaintenance.log

D:\Logs\Common Components\DBMaintenance.log

D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.log

D:\Avaya\Logs\Common Components\CC_DBMaintenance

Correct Answer: B

Question 5 of 71

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.
After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics

From Windows > Apps > Multimedia Dashboard > Web Statistics

From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics

From Windows > Administrative Tools > Services > Web Statistics

Correct Answer: C