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Avaya Aura Contact Center CCT and Multimedia Implementation

Here you have the best Avaya 6209 practice exam questions

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  • These questions were last updated on May 11, 2026
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Question 1 of 53

The technician needs to install an Avaya Aura Contact center in a co-resident configuration to support a contact center with less than 200 agents or less than

12000 calls per hour. The Contact Center Support Multimedia Outbound and Universal Networking. The co-resident applications link through Contact Center Manager Server, License Manager, Contact Center Manager infrastructure, Communication Control Toolkit, Contact Center Multimedia, Server Utility and Avaya Media Server. For this installation, what is the drive letter and size of the hard disk partition required for the Avaya Aura Contact Center application?

Answer

Suggested Answer

The suggested answer is B.

Question 2 of 53

A network drive is being mapped that will be used to setup the Contact Center Multimedia database. The following information is provided:

  • The Contact Center Multimedia server name is CCMM001
  • The Contact Center Multimedia server IP address is 192.167.140.15
  • The backup server name is backup004
  • The backup server IP address is 192.167.140.20
  • The backup folder name is dbbackup

What is the UNC path for the mapped network drive?

Answer

Suggested Answer

The suggested answer is B.

Question 3 of 53

Where can the settings are configured for the inbound mail handler (IMH) such as the time between intervals?

Answer

Suggested Answer

The suggested answer is A.

Question 4 of 53

You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server (CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem with this installation?

Answer

Suggested Answer

The suggested answer is D.

Question 5 of 53

A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment. Multimedia skillsets must be defined in the Contact Center Administration (CCMA) for multimedia routing to occur. What name convention differentiates multimedia skillsets from voice skillsets?

Answer

Suggested Answer

The suggested answer is B.

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